Veterinary Care Assistant

Medivet Group; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading veterinary care provider in Telford is seeking dedicated individuals for a position focused on exceptional patient and client care. Responsibilities include providing a gold standard service, monitoring patient conditions, and ensuring regulatory compliance. Candidates should possess client care skills and the ability to prioritize tasks. Join a forward-thinking environment that values compassion and teamwork.

Benefits

Health cash plan

Life Assurance 3 x salary

24-hour counselling access

5 weeks' annual leave

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Qualifications

• Experience in providing exceptional care to clients and patients.
• Understanding of regulatory and compliance standards.
• Ability to maintain cleanliness in a clinical environment.

Responsibilities

• Provide a gold standard service to our patients and clients.
• Deliver patient monitoring and care, including feeding and toileting.
• Ensure compliance with all regulatory, practice and operational standards.
• Dispense medication under guidance.

Skills

Client care skills

Teamwork

Flexible and willing to learn

Ability to prioritize tasks

Calm under pressure

Job description

40 hours a week and some weekends and Bank Holidays based at the Lawley practice.

Exceptional care is at the heart of everything we do at Medivet. That's the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.

Responsibilities

• Provide a gold standard service to our patients and clients.
• Follow cleaning protocols to maintain cleanliness of the clinical environment.
• Prepare and maintain medical equipment.
• Consistently deliver exceptional care to clients.
• Support with operations and procedures.
• Deliver patient monitoring and care, including everyday care: walking, toileting and feeding.
• Ensure the completion of all pre and post operation activity.
• Complete patient transfers to out of hours or enhanced care.
• Dispense any medication required under the guidance of the Veterinary team.
• Ensure compliance with all regulatory, practice and operational standards.
• Experience working as part of a team and building positive working relationships with colleagues.
• Able to provide exceptional care to clients and patients.
• Client care skills, with the ability to remain calm under pressure.
• Able to prioritise a range of tasks and own workload.
• Flexible and willing to learn.
• An understanding of the purpose and importance of regulation and compliance.

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24‑hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We're proud to support a large, connected and growing community of colleagues who provide exceptional care that's always there. That's more than a strapline for us – we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward‑thinking and caring environment with the very best equipment and treatment options available. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24‑hour counselling by phone or in person should you feel you need support.
• 5 weeks' annual leave plus Bank Holidays, rising to 6 weeks with length of service.
• An additional "Day for You", a paid day's leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.