Veterinary Care Assistant

Vets for Pets; Hastings; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Hastings is seeking a full-time Veterinary Care Assistant to join their team. The ideal candidate will have client-facing experience and an animal handling qualification. Responsibilities include keeping the clinic organized, supporting the reception team, and providing care for in-patients. The role offers benefits such as discounts and career development opportunities. There are two positions available: one permanent and one fixed-term until November 2026.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Experience in a customer-facing role is essential.
• Calm and attentive personality focused on client needs.
• Enthusiastic with a love for pets.

Responsibilities

• Keep the clinic clean and organized.
• Feed and monitor in-patients and run clinical tests.
• Handle phone calls and assist with appointments.

Skills

Client facing experience

Animal handling qualification or experience

Ability to work in a team

Multitasking ability

Passion for service and pets

Job description

Overview

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Hastings practice. We’re looking for a team player who is willing to get stuck in, work hard, and is keen to learn. We'll provide training and support to get you going, and you'll quickly become an integral member of the team.

Responsibilities

• Keep the clinic clean, tidy, and organised; feeding and monitoring in-patients; running clinical tests; managing stock; handling a variety of small animals; helping set up for operations; deep cleaning all areas; speaking to clients on the phone and in person.
• Support the reception team in handling three phone lines, talking payments, and making appointments; multitasking is imperative.

Qualifications

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• You must have both client facing experience and an animal handling qualification and/or experience.

Role details

• This role is full-time, 40 hours per week with only 1 in 3 weekends.
• Shifts are a mix of early shifts from 8:30 – 17:30 and late shifts from 10:30 – 19:00.
• There aren't any nearby bus routes; driving would be an advantage.
• We have two positions available: one permanent and one fixed term lasting until November 2026 to cover maternity.

Benefits

In return, we offer benefits such as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We take our inspiration from pets and embrace people from all walks of life. We value, respect, and celebrate difference, and we encourage our people to be their best selves to create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!