Veterinary Administration Assistant

Dogs Trust Company Limited; Greater London; On-site; GBP 27,000; Full time

Job summary

A charitable organization is seeking a Veterinary Administration Assistant to join their London team. The ideal candidate must possess exceptional organizational and communication skills. You will be the first point of contact for the veterinary team, assisting with customer service and administrative tasks. This role requires an interest in the organization's mission and the ability to work under pressure. The position is full-time, based in London, with a salary of £26,650 per year plus benefits.

Qualifications

• Experience in an administrative role, preferably within a veterinary or related environment.
• Ability to prioritize tasks and work independently.
• Interest and commitment to the work and aims of Dogs Trust.

Responsibilities

• Be the first point of contact for clients contacting the Vet team.
• Assist with daily monitoring of inboxes and provide excellent customer service.
• Support administration of financial aid for dog owners in need.
• Process prescriptions and maintain accurate records.

Skills

Excellent communication skills

Organisational skills

Ability to work under pressure

Confidence with different systems

Job description

Veterinary Administration Assistant

Application Deadline: 30 December 2025

Department: Veterinary and Welfare

Employment Type: Permanent - Full Time

Location: London

Compensation: £26,650 Per year + Benefits

Description

Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?

We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.

What does this role do?

As Vet Admin Assistant, you’ll

• Be the first point of contact for those contacting our busy Vet team,


• Assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,


• Support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office


• Support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.

Interviews for this role are provisionally scheduled for the 15th and 16th of January 2026.

Could this be you?

For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.

A little about us:

The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Working hours are 9am to 5pm, which will require a minimum of 2 days a week based at the London office in Angel. Flexibility is necessary depending on the work required