Veterans Support Worker

The Stoll Foundation; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supported housing provider in the UK is seeking a Welfare Support professional to provide holistic support to veterans. You will deliver high-quality services, manage caseloads, and ensure community integration. Candidates should have experience working with vulnerable populations and knowledge of relevant welfare systems. This role requires significant travel within the M25 area and a commitment to enhancing the independence of those served.

Qualifications

• Experience working with vulnerable adults and older people in welfare settings.
• Knowledge of issues facing the ex-service community.
• Conducting needs and risk assessments.
• Person-centred support planning.

Responsibilities

• Provide holistic welfare support to Veterans.
• Deliver high-quality support services to Veterans and families.
• Manage own caseload with significant travel.
• Promote healthy lifestyles and access to medical services.
• Assist clients with financial management and housing benefits.

Skills

Client Focus

Communication

Teamwork

Equality & Diversity

Quality of Work

Health & Safety

Job description

About Stoll:

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

Provide holistic welfare support to Veterans, enabling them to sustain independent living.

Key Responsibilities:

Risk Assessment and Planning

• Deliver high-quality support services to Veterans, families, and dependents through advice and support.


• Work in accordance with person-centred support plans; review regularly and coordinate with other agencies.


• Enable community integration and tenancy sustainment.


• Act as key worker where required, conducting holistic risk, support, and needs assessments.


• Manage own caseload with significant travel and lone working within the M25 area.

Financial Wellbeing

• Ensure clients access appropriate benefits advice to sustain independent living.


• Advocate for clients unable to do so themselves; liaise with statutory and voluntary agencies.


• Assist clients with financial management, welfare/housing benefits, grant claims, and debt support.

Mental and Physical Health

• Access support from mental health, drug/alcohol, counselling, and ex-services agencies.

Employment & Training

• Identify opportunities for leisure, education, training, and purposeful activities.


• Support clients in job searching, training, and placements.

Health and Wellbeing

• Build links with family, friends, and community.


• Promote healthy lifestyles and access to medical services.


• Develop independent living skills (cooking, cleaning, budgeting).


• Arrange and escort clients to activities as per support plans.


• Encourage participation in community initiatives and associations.

Housing and Homelessness

• For resettlement: conduct assessments, pre‑tenancy work, and liaise with support services.


• For tenancy issues: work with housing providers to resolve management issues, address anti‑social behaviour, and manage rent arrears.


• Assist with home upkeep and reporting repairs.

Teamwork and Collaboration

• Contribute positively as an embedded team member.


• Engage in induction, supervision, training, appraisal, and meetings.


• Liaise with housing, health, and social care professionals.


• Represent Stoll professionally and support London Veterans Drop‑In.

Financial Control

• Work within budgets and maintain accurate financial records.

Record Keeping and Compliance

• Maintain accurate client and service records; ensure confidentiality.


• Understand legal frameworks and safeguarding requirements.


• Respond positively to feedback and complaints.

Health & Safety

• Comply with health and safety policies; report accidents and near misses.

Equality and Diversity

• Deliver services in line with equality and diversity principles.

Other Duties

• Undertake additional tasks as required by line manager.

Person specifications:

Experience

• Working with vulnerable adults and older people in welfare settings (housing, homelessness, substance misuse, mental health, disability).


• Knowledge of issues facing the ex‑service community.


• Conducting needs and risk assessments.


• Person-centred support planning.


• Lone working with varied support needs.


• Collaborating with voluntary/statutory agencies.

Knowledge

• Causes and cycle of homelessness.


• Housing options and welfare benefits.


• Safeguarding vulnerable adults.


• Relevant housing and welfare legislation.

Core Competencies

• Client Focus: Passion for supporting Veterans; excellent service delivery.


• Communication: Clear, concise, adaptable.


• Teamwork: Collaborative, supportive.


• Equality & Diversity: Respectful, inclusive.


• Quality of Work: Accurate, professional, well‑planned.


• Health & Safety: Awareness of lone working and safeguarding.

Frontline Competencies

• Focus on independence and holistic support.


• Ability to motivate and inspire clients.


• Positive approach to challenging behaviour.


• Effective communication with all clients.


• Consistent application of boundaries and safeguarding.