Veterans OpCourage Team Manager (CWPT) | Coventry and Warwickshire Partnership NHS Trust

Coventry and Warwickshire Partnership Trust; Rugby; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare organization in Rugby is seeking a Veterans Team Manager to oversee a dedicated team tasked with delivering high-quality mental health care for veterans. The role involves managing pathways for service users, engaging with third-sector partners, and supporting staff development. Ideal candidates will possess strong team management skills, excellent communication abilities, and experience in crisis intervention. Join a passionate team committed to providing essential support to veterans in a fun and collaborative environment.

Benefits

Generous annual leave entitlement

Learning and development opportunities

Salary sacrifice schemes for vehicles and electronics

Wellbeing support services

Qualifications

• Experience in overseeing and managing a diverse team.
• Ability to promote NHS service provision and collaborate effectively.
• Skills in assessing needs and developing support programs.

Responsibilities

• Manage team members and delegate responsibilities effectively.
• Support veterans' pathways in mental health care.
• Engage with third-sector providers to enhance service quality.

Skills

Team management

Communication

Crisis intervention

Job description

Job Overview

Are you passionate about ensuring that our ex‑British Armed Forces (Veterans) – Navy, Army and RAF servicewomen and men have excellent mental health care? Looking for a challenging and rewarding role? Are you team‑playing, initiative‑taking, persuasive and robust? As the Veterans Team Manager you will be overseeing and managing the two pathways within CWPT OpCourage. Managing a team of approximately 14 staff made up of peer support workers, nurses, occupational therapists and social workers.

You will be joining a highly committed team from the Midlands OpCourage urgent and non‑urgent pathways dedicated to providing high‑quality services for veterans, all within a spirit of fun, camaraderie and trust.

This is an exciting opportunity to join OP Courage, bringing together all three elements of NHS mental healthcare for our veterans.

Responsibilities & Duties

• Action all referrals and facilitate triage to the urgent pathway as appropriate.
• Provide information to the regional lead so they can assess and challenge service delivery on behalf of the veterans.
• Improve and promote NHS service provision by actively engaging with third‑sector providers already supporting veterans across the region.
• Delegate aspects of the role to other team members while maintaining overall responsibility for team delivery.
• Work alongside the regional manager in managing caseload and service delivery to achieve Service/Trust productivity requirements.
• Assess carers and families’ needs and develop, implement and review programmes of support for carers and families.
• Promote direct supervision to specified staff.
• Participate in staff development and performance appraisals where appropriate.
• Recruit to posts within the locality.
• Support the development of professional practice in the service, ensuring the provision of clinical supervision.
• Promote the mission and values of the Trust.
• Support the Regional Lead in planning and managing the overall expenditure of the team, supplies and equipment within the budget set by the Divisional Manager, following the Trust’s financial policies.
• Attend relevant regional and national meetings, contributing to professional development activities and maintaining up‑to‑date skills and knowledge.
• Link and support peers across Birmingham & Solihull Mental Health Foundation Trust and Lincolnshire Partnership Trust.
• Assist the Regional Lead by monitoring performance and activity targets.
• Promote equality and ease of access to services across the West Midlands.
• Support the development and use of systems to monitor and review service provision against national and local standards, initiating and implementing change and ongoing improvement.
• Support the Regional Lead on service improvement following internal case review, complaints and incidents.
• Play an active role in relevant professional and service improvement groups both within the service and Trust‑wide.
• Attend county‑wide groups for service area health, social care and other agencies to support integrated and inclusive provision and effective care pathways.
• Advise the Regional Lead of any undue occurrence reported, witnessed or complaint received.
• Liaise with crisis services (police, LIDI teams or A/E staff) when appropriate.
• Liaise with other OpCourage providers and third‑sector agencies to ensure veterans and families are linked into appropriate support.

Benefits and Development Opportunities

• Generous annual leave entitlement increasing over time.
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in‑house counselling service and external helpline.
• Staff networks and support groups.
• We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

About Coventry and Warwickshire Partnership NHS Trust (CWPT)

We deliver a wide range of physical, mental health, learning disability and autism services, proudly serving communities across Coventry, Warwickshire and beyond. This community‑based service provides support to veterans in times of crisis, both through urgent and non‑urgent pathways across a large geographical area (West Midlands).

Closing Date

This advert closes on Friday 9 Jan 2026.