Verification Assurance Officer - North West and Wales

Government Recruitment Service; Cardiff; Sur place; GBP 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Disability Confident employer scheme

Résumé du poste

The Government Recruitment Service is seeking a Verification Assurance Officer to join a frontline fraud prevention team covering North West and Wales. You will interview claimants, work with Jobcentre colleagues and Service Centres to verify evidence and deter fraud in the welfare system.

This permanent, full-time role requires on-site operation from a Jobcentre location in Cardiff, with travel between sites as needed.

Qualifications

• Strong interviewing and evidence gathering abilities.
• Ability to interpret verification documents and identify fraud indicators.
• Experience in communicating complex information clearly to claimants.

Responsabilités

• Conduct initial and follow-up evidence interviews with claimants and colleagues.
• Verify identification, housing costs, and other claim elements within Universal Credit frameworks.
• Lead customer education sessions on responsibilities and fraud awareness.

Connaissances

Interviewing

Fraud awareness

Communication skills

Data analysis

Stakeholder engagement

Description du poste

Verification Assurance Officer - North West and Wales

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO, you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator, you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face-to-face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information intospecialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Company: Government Recruitment Service
Salary: £32,700 to £32,700 a year
Hours: Full-time
Location: Cardiff
Job type: Permanent
Posting date: 28 Oct 2026
Closing date: 10 Nov 2026

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About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.