Venue Receptionist

Chelsea Football Club; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

A renowned sports club in England is seeking a Venue Receptionist to meet and greet visitors, handle inquiries, and provide exceptional supporter service. The ideal candidate has prior reception experience and strong communication skills. This is a permanent position with a workload of 35 hours across any 5 of 7 days. Competitive benefits include annual leave, healthcare, and discounts on club products.

Benefits

25 days annual leave (pro-rata) + Bank Holidays

Pension Contribution (5%)

Life Assurance (4 x base salary)

Private healthcare

Cycle to Work scheme

Discount on club products

Employee Assistance Program

Qualifications

• Proven experience in a front of house reception position.
• At least six months experience within a supporter handling role.
• Ability to adapt to new roles and requirements.
• Understanding of confidentiality and security protocols.

Responsibilities

• Meet and greet all visitors, ensuring professional service.
• Answer inquiries via telephone, email, and in person.
• Assist with ad hoc tasks and department-specific needs.
• Maintain records and ensure thorough data entry.

Skills

Front of house reception experience

Excellent written and oral communication skills

Excellent supporter service skills

Organisational skills

Microsoft Office proficiency

Ability to work under pressure

Job description

JOB TITLE

Venue Receptionist

DEPARTMENT

Ticketing & Venue Reception

LOCATION

Stamford Bridge

CONTRACT

Permanent, 35 hours any 5 of 7

CLOSING DATE

10th December

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

JOB FUNCTION

Meet and greet all visitors across the club’s venue receptions, and to ensure all supporter enquiries are answered accurately, professionally and in a timely manner, including telephone and email enquiries

MAIN RESPONSIBILITIES

• Adhering to departmental policies and procedures
• Ensuring data entry to be precise at all time
• Showing excellent supporter service skills and professionalism
• Meeting and greeting all visitors, clients and personnel who enter Main and Millennium Reception, in a professional and friendly manner
• Answering all enquiries received via telephone, email, in person or by post in an efficient and professional manner
• Responding to all enquiries in a prompt and professional manner to a high standard, along with directing correspondences and liaising with the relevant personnel/department when required
• Ensuring visitors are completing the signing in process, and then directing them to the relevant floor and room for their event
• Ensuring that all marketing materials are kept up to date in the reception areas, and the receptions are kept organised and clean
• Helping specific departments with ad hoc tasks when required
• Assisting the Disability and Ticket Office teams as and when required.
• Working matchdays on a rota basis

MEASURES OF PERFORMANCE

• Data entry to be precise and have excellent attention to detail
• Maintain excellent supporter satisfaction
• Excellent supporter service skills over telephone, on email and in person
• Organised with an ability to prioritise workload
• Excellent time keeping
• Well-groomed and presented
• Due to the nature of the business confidentiality always
• Follow departmental policies across the business

PERSON SPECIFICATION

EXPERIENCE

• Proven experience in a front of house reception position
• At least six months experience within a supporter handling role
• Clear understanding of the business and able to adapt to new roles and requirements
• Experience in actively listening to understand supporter concerns and how best to respond to them
• An awareness of matters of equality and inclusion

SKILLS AND BEHAVIOURS

• Willing to travel overseas when required
• Experience of equality and inclusion issues
• Excellent written and oral communication skills
• Excellent telephone manner when speaking and interacting with supporters
• Excellent organisational skills with an ability to prioritise work loads
• Excellent supporter service skills in written, oral and face to face situations
• Flexibility to work shifts and match days
• A can-do attitude to both routine and ad hoc work loads
• Excellent time keeping
• Experience in Microsoft Office and data entry
• Proactive and has the ability to take a hands‑on approach when necessary
• Ability to work under pressure whilst maintaining professionalism and good humour
• Understanding the need of confidentiality

BENEFITS

• 25 days annual leave (pro‑rata) + Bank Holidays. After three years’ service, AL days increase to 28 (pro‑rata).
• Pension Contribution (5%)
• Life Assurance (4 x base salary)
• Private healthcare through Vitality
• C2W (Cycle to Work scheme)
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
• Free staff lunches at Stamford Bridge (Mon‑Fri)
• Discount on club and club‑affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)
• Employee Assistance Program, Mental Health first aiders and a strong well‑being community

Chelsea FC and the Foundation is fully committed to ensuring the safety and well‑being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.