Venue Operations & Growth Leader

JAGUARSHOES COLLECTIVE; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job description

Venue General Manager Key Responsibilities

Lead and manage the venue team, ensuring roles, standards, and performance expectations are consistently met.

Motivate and empower staff through effective delegation, training, and mentoring.

Oversee core operational tasks including banking, stock management, staff rotas, and regular stock takes.

Foster a supportive team culture, providing guidance and professional development opportunities.

Drive revenue growth by improving operational efficiency and customer experience.

Act as the main point of communication between staff, senior management, owners, suppliers, customers, security, and local authorities.

Support and encourage staff-led ideas for service and operational improvements.

Build and maintain strong customer relationships to encourage loyalty and reinforce the venues unique positioning.

Ensure consistently high standards of customer service, hygiene, staff satisfaction, and overall venue presentation.

Respond promptly to all customer communications across email, social media, and website channels.