Venue Operations & Customer Experience Leader

ATG Entertainment; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading live entertainment company in London is seeking a Deputy General Manager. This critical role involves leading customer experience teams and ensuring operational goals are met. The ideal candidate will have strong leadership skills and a focus on delivering exceptional service both for internal and external customers. Join us in creating an inclusive environment where everyone can thrive.

Qualifications

• Proven leadership abilities in a high-volume venue.
• Strong understanding of customer service protocols.
• Ability to manage teams and projects effectively.

Responsibilities

• Lead the Customer Experience Team and Stage Door team.
• Ensure commercial and operational targets are met.
• Assist General Manager in various management tasks.

Job description

A leading live entertainment company in London is seeking a Deputy General Manager. This critical role involves leading customer experience teams and ensuring operational goals are met. The ideal candidate will have strong leadership skills and a focus on delivering exceptional service both for internal and external customers. Join us in creating an inclusive environment where everyone can thrive.