Venue Manager

Luxury Leisure; Burnley; On-site; GBP 28,000 - 38,000; Full time

Job summary

Luxury Leisure Burnley is seeking an experienced Store Manager to run our venue, overseeing operations, admin and customer service to a high standard. Shifts cover days, evenings, weekends and some nights with a £1.50/hr premium between 11pm–6am.

You will bring at least 4 years in customer service and 2 years in a management role, lead staff, drive KPIs, recruit, delegate tasks and liaise with HR and Area Management as needed.

Qualifications

• At least 4 years of customer service experience.
• Minimum 2 years in a management role.
• Strong leadership and KPI focus.

Responsibilities

• Lead venue operations to meet KPIs.
• Recruit and manage venue staff.
• Oversee day-to-day admin and customer service.
• Open/close venue and handle key holder duties.
• Coordinate with HR and Area Management.

Skills

Customer service

People management

Team leadership

Administrative skills

Job description

Shift pattern: 5 x 8 hour shifts - full flexibility from Monday till Sunday required for days, evening, weekends and some night shifts

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential.

Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
• Recruiting for the venue
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• Liaising with HR
• Completing probation and return to work meetings where necessary

See attached Role Profile for further information regarding the vacancy.