Venue Manager

COREcruitment Ltd; Birkenhead; On-site; GBP 34,000 - 39,000; Full time

Job summary

COREcruitment Ltd. is seeking a Venue Manager for an Indoor Adventure playground in Chester. The role focuses on safety, guest happiness, and a warm, professional operation.

You will lead, coach and energise a high-performing team, drive centre performance, manage costs and revenue, and ensure Health & Safety and safeguarding compliance. Daily site routines, incident logging, and customer service excellence are required to keep sessions running smoothly.

Responsibilities

• Run the centre day-to-day, keeping cleanliness, safety, and customer service at an excellent standard.
• Be present on the floor as a hands-on leader, coaching and developing the team to create a standout guest experience.
• Own opening and closing procedures, making sure the site is safe, secure, and ready for every session.
• Complete daily End of Day reports covering operations, any incidents, and key highlights or issues.
• Take full ownership of Health & Safety performance and ensure compliance with all legal and internal policies.
• Carry out and record all required daily, weekly, and monthly safety checks without fail.
• Log and manage all accidents, incidents, and safeguarding matters correctly and promptly.
• Manage the center's P&L: grow income, control spend and hit budgeted targets.
• Track departmental performance and spot opportunities to improve efficiency and results.
• Ensure bookings, payments, and customer records are handled accurately and consistently.
• Champion responsible fun and deliver outstanding service across every area of the centre.
• Handle customer queries, complaints, and escalations in a calm, professional, and solution-focused way.
• Collect and act on customer feedback to continually raise service quality and satisfaction.

Job description

Venue Manager – \"Indoor Adventure playground\"

Location Chester

Salary: £34,000 - £39,000+

I’m partnering with a fantastic family-first indoor playground in the North West of England where fun meets safety.

Your mission? Keep every guest safe and smiling while creating a warm, professional, and brilliantly run play hub. You'll lead, coach, and energise a high-performing team, set the bar high on operations, and drive the center's commercial success- hitting revenue targets, managing costs, and unlocking every opportunity to grow. All of this sits on a rock-solid foundation of Health & Safety and safeguarding compliance, because when kids and families feel secure, the fun really starts.

Key Responsibilities

• Run the centre day-to-day, keeping cleanliness, safety, and customer service at an excellent standard.
• Be present on the floor as a hands-on leader, coaching and developing the team to create a standout guest experience.
• Own opening and closing procedures, making sure the site is safe, secure, and ready for every session.
• Complete daily End of Day reports covering operations, any incidents, and key highlights or issues.
• Take full ownership of Health & Safety performance and ensure compliance with all legal and internal policies.
• Carry out and record all required daily, weekly, and monthly safety checks without fail.
• Log and manage all accidents, incidents, and safeguarding matters correctly and promptly.
• Manage the center's P&L: grow income, control spend and hit budgeted targets.
• Track departmental performance and spot opportunities to improve efficiency and results.
• Ensure bookings, payments, and customer records are handled accurately and consistently.
• Champion responsible fun and deliver outstanding service across every area of the centre.
• Handle customer queries, complaints, and escalations in a calm, professional, and solution-focused way.
• Collect and act on customer feedback to continually raise service quality and satisfaction.