Venue Compliance Manager ( 4 month FTC)

Metropolitan Gaming; Greater London; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Pension & life insurance

Discounts across travel and retail

Food & non-alcoholic beverage discount

Season ticket loan

Cycle to work scheme

Refer a friend bonus

Job summary

Metropolitan Gaming is seeking a Venue Compliance Manager to support the casino in meeting regulatory and compliance obligations. You will conduct due diligence, risk assessments and EDD reviews, and work with Customer Relations to ensure VIP customers meet SG/AML requirements.

You'll review suspicious activity, track KPIs, and train teams while liaising with Support Centre Compliance to harmonise practices across venues. A 18+ work status applies in the UK.

Qualifications

• Must maintain a high level of confidentiality and discretion.
• Excellent written and verbal communication skills.
• Proficient in MS Office and core IT tools; able to operate standard business software.
• Experience in compliance or related regulatory roles is desirable.

Responsibilities

• Undertake Customer Due Diligence and Enhanced Due Diligence on players as required.
• Review and plan account assessments and risk evaluations for approval by venue management.
• Coordinate with Customer Relations to ensure VIP/HVC customers complete EDD requirements.
• Review and investigate potentially suspicious activity and document reports as needed.
• Track AML/SGM metrics and develop action plans with management.
• Provide coaching and support to managers on SG/AML processes and training needs.
• Support central Compliance and MLRO with ad hoc requirements and reporting.
• Oversee SG/AML communications and ensure timely completion after risk indicators.
• Attend weekly 1LOD review meetings with Venue Management and present improvement topics.
• Maintain oversight of breaches related to underage entry and share learnings with the Support Centre.
• Liaise with Support Centre Compliance to align SG/AML practices across the MG estate.
• Continuously evaluate SG/AML processes from an operational perspective and propose improvements.
• Act as conduit of information from Operations to Compliance on related matters.
• Maintain SG/AML literature and signage across the Venue.

Skills

Research skills

Communication skills

MS Office

IT proficiency

Tools

MS Office

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.

Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.Ifyou’reupbeat,curiousand ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, youcan also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

As part of the Casino Operations department, the Venue Compliance Manageroperates as part of the first line of defence and is responsible for supporting the casino in meeting all regulatory and compliance obligations.

Main Responsibilities

• Undertake routine Customer Due Diligence and Enhanced Due Diligence and Safer Gambling checks on new players or lapsed.
• Review, plan and undertake annual/biannual/quarterly or as required customer account assessments/customer risk assessments [EDD, source of funds/SOW, affordability, sustainability] to recommend (or otherwise) the establishment or continuation of Business Relationships to venue management for approval.
• Work with CR’s [Customer Relations] to ensure all new and prospective VIP/HVC customers have fully completed EDD requirements to use casino facilities when they first visit or as soon as practically possible.
• Review and investigate reports of potentially suspicious activity from internal and external sources relating to active, new, and lapsed customers.
• Document and prepare suspicious activity reports as needed and in accordance with internal standard operating procedures.
• Tracking AML/SG metrics and Key Performance Indicators, developing related action plans and monitoring performance against plans.
• Provide advice, guidance, coaching and support to managers and operational employees to support the entire SG/AML process, including training needs.
• Support central Compliance department and MLRO with ad hoc requirements, additional reporting or support to projects as and when required, with the permission of the Venue Director, and to ensure SG/AML messages from Support Centre are disseminated to appropriate Casino employees.
• Following notification of an SG/Affordability Trigger or identification of Risk Indicator, provide oversight of completion of all required SG/AML customer interactions to ensure they are completed on a timely basis and appropriate action is taken.
• Prepare for and attend weekly 1LOD review meetings with Venue Management, presenting areas for improvement and/or action and/or topics requiring discussion as required through monitoring customer accounts and actions taken on a weekly basis.
• Maintaining oversight of reporting of breaches and attempted breaches relating to underage entry.
• To regularly liaise (though attending meetings) with the Support Centre compliance for information sharing purposes relating to SG/AML cases of general interest, lessons learnt and to raise queries to ensure a level interpretation/application across the MG estate.
• Continuously evaluate SG/AML processes from an operational and customer perspective and proactively engage with Support Centre Compliance department on any potential areas for improvement.
• On compliance related matters, to act as the conduit of information from Operations into the Compliance function as and when required.
• Oversight of maintenance of all SG/AML literature and signage across the Venue

Who You Are

• Must always maintain a high level of confidentiality and act in a discreet manner regarding information in their possession.
• Must be able to demonstrate competent research skills and be fully conversant with company procedures and databases utilised in relation to social responsibility and AML processes.
• Must possess excellent communication skills, both written and verbal.
• Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, Excel, PowerPoint, Adobe, Outlook).
• Previous experience in a relevant compliance role desirable.
• Knowledge of laws and regulatory requirements relating to Anti-Money Laundering, Countering Terrorist Financing and Social Responsibility.
• Must be professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally.
• Must have a positive, can-do attitude and approach to work, continually displaying and reinforcing the company’s required service standards and being personable and professional regarding interaction with all stakeholders and points of contact.

Desirable Skills

• ICA specialist certificate.
• experience of the land-based casino industry.

Service Behaviours

Our employeesare expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK