Vehicle Service Advisor: Customer Experience Lead

JCT600 LTD; Bradford; On-site; GBP 26,000; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor in Bradford. In this role, you will manage service appointments and repairs, advise customers on maintenance, and coordinate with workshop technicians for a seamless experience. The ideal candidate will possess strong communication and organizational skills, with relevant experience in the automotive industry or customer service. This permanent position offers a competitive salary and a comprehensive benefits package, including enhanced leave and training opportunities.

Benefits

Comprehensive package + bonus

Annual leave: 34 days increasing with tenure

Enhanced maternity and paternity leave

Life assurance and pension

Training and development programs

Qualifications

• Experience as a Service Advisor within the automotive industry or customer-service experience.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Schedule and manage vehicle service appointments and repairs.
• Advise customers on necessary maintenance and repair work clearly and accurately.
• Coordinate with workshop technicians to monitor job progress and completion.
• Ensure all service documentation and systems are up to date and compliant.
• Manage expectations and deliver excellent service at every step.

Skills

Strong communication skills

Organisational skills

Multitasking ability

Education

Experience as a Service Advisor or customer service experience

Job description

A leading automotive service provider is seeking a Service Advisor in Bradford. In this role, you will manage service appointments and repairs, advise customers on maintenance, and coordinate with workshop technicians for a seamless experience. The ideal candidate will possess strong communication and organizational skills, with relevant experience in the automotive industry or customer service. This permanent position offers a competitive salary and a comprehensive benefits package, including enhanced leave and training opportunities.