Vehicle Service Advisor

autoskills-uk; Brighton; On-site; GBP 34,000; Full time

Job summary

A leading automotive service provider in Brighton seeks an experienced Vehicle Service Advisor to manage customer bookings and ensure quality service. You will update customers on technical issues, handle complaints, and promote upselling. Previous experience and a full clean UK Driving Licence are required. The role offers a salary of £26,000 plus bonuses. This position emphasizes a commitment to customer service and a can-do attitude.

Benefits

30 Days Annual Leave Including Bank Holidays

Continuous Training & Development

Life Insurance

Refer a Friend Scheme

Qualifications

• Must have previous experience as a Vehicle Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• MUST HOLD Full clean UK Driving Licence.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading, attending to all customer requirements.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills

Experience as a Vehicle Service Advisor

Knowledge of Kerridge / 1 link / Pinnacle systems

Motivated with confidence in up selling

Customer focused and presentable

Ability to thrive in a busy service department

Full clean UK Driving Licence

Job description

VEHICLE SERVICE ADVISOR

Basic Salary - £26,000 + Bonus

OTE: £34,000 +

Location - Norwich

Benefits:

• 30 Days Annual Leave Including Bank Holidays
• Continuous Training & Development
• Life Insurance
• Refer a Friend Scheme

Vacancy to be filled by an experienced Vehicle Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Vehicle Service Advisor

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Skills and Qualifications of a Vehicle Service Advisor

• Must have previous experience as a Vehicle Service Advisor
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Must be motivated with confidence in up selling
• Must be fully customer focused, presentable and professionally dressed
• Ability to thrive within a busy service department
• MUST HOLD Full clean UK Driving Licence

Please contact Kieran @ Auto Skills If You Are Interested In This Vehicle Service Advisor. Please reference job number 52522