Vehicle Returns & Customer Service Specialist

Europcar Group UK Limited; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading car rental service in the United Kingdom is seeking a Customer Service Returns Assistant at Gatwick Airport. The successful candidate will provide exceptional customer service and assist customers during vehicle returns. Key skills include a valid driving licence, strong communication abilities, and the capacity to thrive in a fast-paced environment. The role offers competitive pay, holiday benefits, bonuses, and opportunities for career progression.

Benefits

Competitive Basic Salary

Bonus earnings potential

5.6 weeks holiday

Enhanced Maternity and Adoption Leave

Pension and life insurance scheme

Discounted car hire rates

20% discount on mobile contracts

Confidential legal support service

Career progression opportunities

Qualifications

• A valid driving licence with a minimum of 4 years of driving experience is required.
• Strong communication and interpersonal skills are essential.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Assist customers with vehicle returns and ensure timely processing.
• Maintain excellence in customer service and adhere to KPIs.
• Complete administration in accordance with operating procedures.

Skills

Full valid clean driving licence

Excellent communication skills

Teamwork ability

Flexibility in working hours

Car rental experience

Job description

A leading car rental service in the United Kingdom is seeking a Customer Service Returns Assistant at Gatwick Airport. The successful candidate will provide exceptional customer service and assist customers during vehicle returns. Key skills include a valid driving licence, strong communication abilities, and the capacity to thrive in a fast-paced environment. The role offers competitive pay, holiday benefits, bonuses, and opportunities for career progression.