Vehicle Parts Advisor Apprentice — Launch Your Auto Career

Ford Motor Company Limited; Scunthorpe; On-site; GBP 6,900 - 9,600; Full time

Job summary

Hartwell Ford Scunthorpe is seeking a Vehicle Parts Advisor Apprentice. This IMI-approved apprenticeship combines paid employment with Level 2 training, delivering skills in parts identification, stock management and first-class customer service.

You will work 40 hours a week, typically Monday to Friday, with week-long block release training in Daventry and on-site supervision by experienced colleagues. Training aligns with IMI standards and leads to a nationally recognised qualification in

Qualifications

• Strong interest in vehicle parts, stock management, and supply chain operations.
• Good problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness to follow instructions and learn from experienced colleagues.

Responsibilities

• Identify and locate automotive parts using electronic catalogs, manuals, and computer systems
• Assist customers in-person, by phone, and via email to fulfil parts enquiries and orders
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, maintaining accuracy and quality
• Monitor inventory levels, conduct audits, and place replenishment orders as required
• Use point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers
• Handle customer enquiries and complaints professionally
• Follow company procedures for parts sales, returns, and exchanges
• Attend all required training and workshops to improve product knowledge, customer service skills, and industry awareness

Skills

Customer service

Stock management

Parts identification

Communication

Teamwork

Education

GCSE Maths

GCSE English

Tools

Point-of-sale systems

Electronic catalogs

Computer systems

Job description

Hartwell Ford Scunthorpe is seeking a Vehicle Parts Advisor Apprentice. This IMI-approved apprenticeship combines paid employment with Level 2 training, delivering skills in parts identification, stock management and first-class customer service.

You will work 40 hours a week, typically Monday to Friday, with week-long block release training in Daventry and on-site supervision by experienced colleagues. Training aligns with IMI standards and leads to a nationally recognised qualification in