Vehicle Integration System Technical Support Engineer

Bertrandt; Basildon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technical service provider in the UK is seeking a Vehicle Integration System Technical Support Engineer to support Special Vehicles teams and convertors. The role involves developing support documentation and processes for the Vehicle Integration System. The ideal candidate should have a degree in engineering, and at least 3 years of experience in the automotive industry with a strong background in technical writing and programming principles.

Qualifications

• 3 years experience in the automotive industry.
• Experience working within the converted vehicle industry is preferred.
• Experience of producing technical support documentation.

Responsibilities

• Support the Special Vehicles teams and convertors with Vehicle Integration System.
• Develop support documentation and support processes.
• Investigate how the Vehicle Integration System Logic Tool works.

Skills

Technical writing

Understanding of basic principles of programming

Education

Degree Qualified Engineer

Job description

What to expect :

Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e‑mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the development of tailored solutions in these areas. Our goal : to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day – with around 14,000 employees at more than 50 sites worldwide.

We are supporting various customers worldwide in automotive engineering.

We are recruiting for a Vehicle Integration System Technical Support Engineer for our UK customer.

Objectives

Support the Special Vehicles teams as well as convertors by developing our support documentation and support processes for Vehicle Integration System. This would also involve working with our engineering team and Vehicle Conversion Advisory Service to directly support convertors with technical questions.

Tasks

• Investigate and confirm how the Vehicle Integration System Logic Tool currently works with respect to Logic Blocks and Vehicle features. This will involve a combination of researching existing documentation and validating on vehicles / simulators.
• Produce customer facing help documentation detailing how the logic tool works at a fundamental level, including technical documents and videos (not expected to be on camera or record vocals)
• Develop customer application examples that build on the fundamentals to demonstrate to convertors how they can use the tool to meet their application needs, with support from the engineering team.
• Work with customer’s Intelligence Software Team and Tech Team to integrate help information into the Logic Tool and web resources.
• Work with Vehicle Conversion Advisory Service (VCAS) team and Tech team to make the examples available to convertors and educate VCAS team on what resources are available.
• There may be the opportunity to deliver training on the Vehicle Integration System product across Europe, depending on the candidate.

What you bring along :

Skills required :

• Technical writing
• Understanding of basic principles of programming

Skills preferred :

• Video screen capture and editing
• Knowledge of electrical integration of vehicle conversions

Experience required :

• 3 years experience in the automotive industry

Experience preferred :

• Experience working within the converted vehicle industry
• Experience of producing technical support documentation.
• Experience using programming support resources such as stackoverflow

Education required :

• Degree Qualified Engineer