Vehicle Damage Assessor – Basildon

Direct Line Group via TMP; Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading auto services company in Basildon is looking for a Vehicle Damage Assessor to improve vehicle repair processes. The successful candidate will collaborate with engineering teams, ensure compliance with health and safety regulations, and maintain high customer service standards. Experience in vehicle repair methods and knowledge of Thatcham practices are essential. The role offers a supportive workplace culture, excellent benefits including a pension scheme and employee discounts, along with opportunities for personal growth.

Benefits

9% employer contributed pension

50% off home, motor, and pet insurance

Additional optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Previous experience in a similar role required.
• Ability to ensure compliance with Health and Safety regulations.
• Proficient in vehicle repair estimation.
• Strong communication skills for collaborating with teams.

Responsibilities

• Ensure workflow meets volume targets and identify fast-track repairs.
• Collaborate with engineering functions on repair decisions.
• Accountable for Health and Safety regulations and procedures.
• Maintain service level agreements with customers regarding repairs.

Skills

Experience of vehicle repair methods

Knowledge of Thatcham repair methods

Audatex knowledge

ATA qualification

Job description

Vehicle Damage Assessor – Basildon

Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers. We know that our customer's vehicles make getting from A to B that much easier, whether it's to do the weekly shop, the school run or to get things delivered – it's all important.

What you'll be doing

• Work within site guidelines to ensure the workflow of job cards meets volume targets, identify fast‑track repairs, and ensure parts orders are accurate and follow purchase procedures.
• Constantly review repair methodologies to ensure all repairs are cost‑effective.
• Collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair.
• Provide service level agreements, ensuring customers are contacted regarding repairs and non‑related damage, and where applicable agree amended repair hours with workshop leadership teams and technicians.
• Accountable for Health and Safety regulations and company health and safety procedures appropriate to the role.
• Achieve and maintain and embed all "standard methodology" and "lean activities" as instructed by business strategy.

What you'll need

This is a permanent role reporting to the Lead Vehicle Damage Assessor.

The future is exciting; the technologies used in body shops are evolving every day, really helping us re‑shape the vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.

Vehicle Damage Assessor

All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• Experience of vehicle repair methods.
• Knowledge of Thatcham repair methods, Audatex and ATA qualification.

You will ensure you achieve company and personal targets.

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

Who you'll work with

We know you've heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.