Vehicle Damage Assessor

Rapid Repair Network. Company; Lyndhurst; On-site; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Friendly culture

Career progression opportunities

Training and development opportunities

Free on-site parking

Beautiful New Forest location

Job summary

Rapid Repair Network is seeking a Vehicle Damage Assessor to join our growing team in a desktop-based role. You will assess vehicle damage from images and prepare repair methods and estimates, ensuring accuracy and compliance with manufacturer standards.

We value strong technical knowledge of vehicle construction, attention to detail, and the ability to collaborate with operations and engineering teams in a fast-paced environment. Own transport preferred due to location in the New Forest area.

Qualifications

• Experience in automotive accident repair or similar technical role.
• Experience using recognised automotive estimating systems.
• Knowledge of modern vehicle construction and repair methods.
• Excellent attention to detail with a quality-focused approach to decision-making.
• Strong organisation skills with ability to manage and prioritise workload.
• Customer-focused approach with high service standards.
• Strong communication skills and teamwork.

Responsibilities

• Assess vehicle damage from images in line with manufacturer and industry standards.
• Prepare accurate repair methods and estimates using recognised estimating systems and repair matrices.
• Review repair processes to ensure quality, compliance, and correct procedures.
• Support efficient repair delivery by working with production and operations teams.
• Liaise with internal teams on technical, quality, and process queries.
• Ensure compliance with required industry platforms and procedures.
• Assist invoice resolution with accurate repair and estimating information.
• Promote best practice and consistent decision-making across the business.
• Provide technical support across wider engineering functions when required.

Skills

Automotive repair knowledge

Estimating skills

Attention to detail

Team communication

Organisational skills

Tools

Estimating systems

Job description

Do you have experience assessing vehicle damage repairs?

Due to continued expansion, Rapid Repair Network Limited is looking for a Vehicle Damage Assessorto join our growing team.

This is an excellent opportunity for someone with a strong technical understanding of vehicle repairs, damage assessment, and estimating processes who is looking to join a supportive, fast-paced business with genuine opportunities for progression.

If you have experience in any of the following roles, or a similar automotive technical position, and are interested in a desktop image assessment role, we’d also like to hear from you:

About the Role

As a Vehicle Damage Assessor, you will play a key role in ensuring repairs are assessed accurately, consistently, and in line with manufacturer and industry standards. Working from vehicle images and repair information, you will use your technical expertise and sound judgement to assess damage, prepare repair methods and estimates, and support repair quality, cost control, efficient repair processes, and invoicing. This is a desktop role where consistency, attention to detail, and technical knowledge are equally important. You will work closely with operations and the wider engineering teams in a fast-paced, supportive environment.

Key Responsibilities

• Assess vehicle damage from images in line with manufacturer and industry standards
• Prepare accurate repair methods and estimates using recognised estimating systems and repair matrices
• Review repair processes to ensure quality, compliance, and correct procedures are followed
• Work closely with production and operational teams to support efficient repair delivery
• Liaise with internal teams on technical, quality, and process queries
• Ensure compliance with required industry platforms and procedures
• Support invoice query resolution using accurate repair and estimating information
• Promote best practice, technical standards, and consistent decision-making across the business
• Provide technical support across wider engineering functions when required

What We’re Looking For

• Previous experience in automotive accident repair, estimating, vehicle damage assessment, vehicle repairs, or a similar technical role
• Confidence using recognised automotive estimating systems
• Strong knowledge of modern vehicle construction and repair methods
• Excellent attention to detail with a consistent, quality-focused approach to decision-making
• Strong organisation skills with the ability to manage and prioritise workload effectively
• Customer-focused approach with a commitment to high service standards
• Strong communication skills and ability to work effectively as part of a team

We recognise that Vehicle Damage Assessors can develop from a range of automotive backgrounds. If you have strong technical knowledge in another role and are interested in discussing desktop based damage assessment in a role offering support and growth, please reach out.

About Us

Rapid Repair Network and our sister company, Repaired Today Group Ltd, are fast-growing mobile repair services specialising in bumper scuffs, scratches, and dent repairs. Our aim is to transform traditional body shop repairs that can take several days into efficient one-day repairs - delivering a more convenient service for customers and a more cost-effective solution for insurers. Our IMI-accredited technicians are highly skilled and support a number of major fleet, insurance clients, and AMCs across the UK. Our headquarters are based at the beautiful 18th-century Castle Malwood in Minstead, Hampshire. We are passionate about what we do and pride ourselves on having a friendly, knowledgeable, and supportive team culture.

• Friendly, knowledgeable, and supportive culture
• Career progression opportunities
• Additional staff perks and company events
• Free on-site parking
• Training and development opportunities
• Beautiful New Forest location

Please note

Own transport is preferred due to the location.

If you require any reasonable adjustments to support you through the interview process, please let the recruiter know. We are committed to ensuring an inclusive and accessible experience for all candidates.