Validation Assistant

Reed in Partnership; Liverpool; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 days annual leave pro-rata

Reed Pension Scheme

Management & Leadership training

Professional & Personal Development

Bi-annual pay reviews

Job summary

Reed in Partnership is hiring a part-time Validations Assistant to minimise contractual risk by validating evidence for contracted provision. You will support the Validation Team to ensure adherence to policies and procedures across programmes, while liaising with teams to resolve queries and support operations.

The role requires strong data manipulation abilities, excellent attention to detail, and prior customer service experience.

Qualifications

• Demonstrable experience in a fast-paced data-driven environment.
• Customer service experience in B2B or internal corporate settings.
• GCSE English Level 2 or Level 2 Literacy required at interview.

Responsibilities

• Validate and assure contractual compliance across multiple contracts.
• Liaise across the business to resolve queries and support operations.
• Coach frontline delivery staff when needed and assist in audit preparation.

Skills

Attention to detail

Customer service

Excel

Office packages

Data manipulation

Communication

Education

2 A-Levels or Level 3 Diploma

GCSE English (Grade B)

Tools

Excel

Office packages

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.Pay Range£26,300Job DescriptionJob DescriptionAre you a natural problem solver with a great attention to detail?Would you like to work in a fast-paced role in a large and well-established company?Consider the role of a Validations Assistant at Reed in Partnership!Please note internal applications for this role will close on the 19th of October .This is a part-time , fixed-term contract position running until 8th February 2027What is this role about?The Validation Assistant works towards minimising contractual risk to Reed in Partnership through accurate and timely validation of claimable events on contracted provision. The core aspect of the role is to validate and assure the business that all evidence submitted to support operational activity meets contractual requirements across multiple and varied contracts.Just some of your day-to-day responsibilities will include:A Validations Assistant supports the Validation Team with ensuring the business adheres to policies and procedures relating to each programme’s requirements. Your day-to-day responsibilities will include:Ensuring that the company conforms to the key items of contractual complianceLiaising across the business to resolve queries and support operationsCoaching front line delivery staff where necessarySupporting in the preparation for auditsWhat's in it for you?A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:25 days annual leave (pro-rata for part time) plus statutory bank holidaysReed Pension SchemeAward Winning Management & Leadership trainingProfessional & Personal Development FundsBi-annual pay reviewsPlus much more that can be found on our websiteWith the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.To be successful in this role, we are looking for someone with:Essential Attainments:Demonstrable experience gained in a fast paced environment of the manipulation of data to inform work priorities and of the presentation of such data verbally and in the format of written reports.Previous high level telephone or face to face customer service experience gained in a business to business or internal corporate environment.A minimum of 2 A-Levels or an equivalent Level 3 Diploma.GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.Essential Criteria:Intermediate to advanced knowledge of Excel; and intermediate knowledge of other Office packages.Demonstrated ability to rapidly assimilate and work with complex procedures and processes and be able to explain elements of these clearly and simply as required to customers or other parties.Exemplary attention to detail, in particular when processing large volumes of information.Ability to work on own initiativeExceptional time keeping and organisational skills including the ability to work to deadlines and manage priorities in consultation with line managerDesirable Criteria:Experience of working in the welfare to work sectorPrevious experience of working in a processing or compliance function including experience of contributing to the design and training of process manuals through the interrogation of contractual guidance and operational working methods.Experience of providing a high quality advisory and guidance service to internal customersWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.