Vacation Booking Expert

Kim Luxe Travel; Greater London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A bespoke travel consultancy in Greater London is seeking a detail-oriented Vacation Booking Expert & Fulfillment Specialist. This role is critical for executing travel reservations accurately and resolving booking discrepancies. The ideal candidate will manage high volumes in a remote work setting, ensuring exceptional client experiences while maximizing value. Competitive salary and bonuses are offered based on experience and performance.

Benefits

Competitive salary

Bonuses tied to booking volume

Flexible remote work environment

Access to industry resources

Collaborative team culture

Qualifications

• Exceptional attention to detail and a methodical approach to data entry.
• Strong mathematical and analytical skills for managing pricing.
• Ability to work independently in a remote environment.

Responsibilities

• Execute confirmed travel reservations across various platforms.
• Review booking confirmations for accuracy against client itineraries.
• Process client payments securely and manage financial details.
• Identify cost-saving alternatives without sacrificing quality.
• Organize final booking confirmations for hand-off to teams.
• Resolve booking errors or supplier changes quickly.

Skills

Attention to detail

Analytical skills

Time management

Job description

About Kim Luxe Travel

Kim Luxe Travel is a bespoke travel design consultancy committed to delivering exceptional value and uncompromised experiences across all budgets. We specialize in maximizing our clients' travel investment by expertly planning every detail, from securing luxury amenities for less to finding the most cost-effective routes for budget trips. We prioritize meticulous fulfillment to ensure a seamless client journey.

Role Summary

We are seeking a highly efficient, detail-oriented Vacation Booking Expert & Fulfillment Specialist to handle the accurate and timely execution of all client bookings. This role is crucial for ensuring that the client's planned itinerary translates perfectly into confirmed reservations. The ideal candidate must be adept at using various booking platforms, managing deadlines, and quickly solving discrepancies to uphold our standard of value-driven excellence.

Key Responsibilities

• Booking and Fulfillment: Execute all confirmed travel reservations across various platforms (GDS, supplier portals, aggregators) including flights, hotels, car rentals, excursions, and activities.
• Accuracy and Quality Control: Meticulously review all booking confirmations against client itineraries to ensure 100% accuracy in dates, names, room categories, and included amenities (e.g., breakfast, transfers).
• Payment and Financial Processing: Process client payments securely, manage deposits, monitor final payment deadlines, and track supplier commissions promptly.
• Value Maximization: Apply professional knowledge to identify opportunities for value addition during the booking process, such as leveraging loyalty programs, requesting upgrades, or identifying cost‑saving alternatives without sacrificing quality.
• Documentation and Hand‑Off: Organize all final booking confirmations and documentation for a seamless hand‑off to the Client Success/Travel Designer teams.
• Issue Resolution: Act as the first point of contact for booking errors or supplier‑initiated changes (e.g., flight time changes), resolving issues quickly and professionally.

Qualifications

• Exceptional attention to detail and a methodical approach to data entry and verification.
• Strong mathematical and analytical skills for managing pricing, taxes, and financial details.
• Ability to work independently, manage high‑volume tasks, and meet strict deadlines in a remote environment.

What We Offer

• Competitive salary based on experience and bonuses tied to booking volume and accuracy.
• Flexible, remote work environment that emphasizes results and efficiency.
• Access to industry resources and opportunities for supplier training.
• A collaborative team culture committed to delivering Maximized Value and Uncompromised Experiences.