Vacancy for User Researcher at The National Archives

Digital Preservation Coalition; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government digital service is looking for an enthusiastic User Researcher to enhance their digital collections' accessibility. You will join a multi-disciplinary team and apply your knowledge of usability and user research methods to inform digital service improvements. The role is based in Kew and promotes a diverse working environment. Flexible working options are available.

Benefits

Pension

Discounts with local businesses

Wellbeing resources

On-site gym

Restaurant

Shop

Staff bar

Qualifications

• Understanding of usability and accessibility practices.
• Knowledge of a variety of user research methods.
• Ability to analyze and evaluate research findings.

Responsibilities

• Work as part of a multi-disciplinary team to enhance digital services.
• Conduct user research to inform service design and improvements.
• Provide actionable insights and recommendations based on user data.

Skills

Usability practices

Accessibility practices

User research methods

Analytical skills

Job description

Vacancy for User Researcher at The National Archives

The Digital Archiving and Web Archiving departments at The National Archives are committed to delivering high quality, user-friendly digital services that collect, preserve and provide access to our Digital Archive and the UK Government Web Archive.

We are looking for an enthusiastic user researcher to join our growing user-centred design community. In this role, you will work as part of a multi-disciplinary team, to deliver products that will widen access to The National Archives digital collections.

Understanding our users and creatively thinking about how they interact with our services is central to how we work. We are looking for a user researcher who has a good understanding of usability and accessibility practices and knowledge of a variety of user research methods and how they should be applied.

Your ability to confidently analyse and evaluate research findings to reveal actionable insights and recommendations will help us build a rich picture of our audiences and their needs so that together we can create the best digital experience for our users.

Benefits and Work Environment

Join us in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits. They include a pension, discounts with local businesses and wellbeing resources.

We offer an on-site gym, restaurant, shop and staff bar. This is a full-time post, but requests for part-time working, flexible working and job share will be considered, taking into account the operational needs of the Department.

We are committed to continually improving the diversity of our workforce and therefore encourage applications from people of colour, the LGBTQI+ community, the trans community, those who are neuro diverse, and those with a disability.