VACANCY: Citizens Advice Oxfordshire – Advice Services Manager

ocva.org; Thame, Witney; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local advice services organization is seeking an Advice Services Manager to lead the delivery of community-based advice services in Thame. The successful candidate will work closely with senior management to implement the organization’s development plan, manage core services, and ensure community integration. The role is part-time, offering between 14.8 to 29.6 hours per week, with a competitive salary range of £31,544 to £33,767 for full-time equivalence. This is a permanent position with significant responsibilities in stakeholder management and service delivery.

Qualifications

• Experience in managing advice services and working with diverse stakeholders.
• Strong leadership skills and ability to manage a local team.
• Experience in recruitment and management of volunteers and staff.

Responsibilities

• Support the organisational business and development plan.
• Lead the delivery of core advice services in the local area.
• Manage local staff and ensure quality service for clients.

Job description

November 4, 2025

Job title: Advice Services Manager

Role summary: As Advice Services Manager you will work with the Senior Management Team and colleagues to support the development and implementation of the organisation’s business and development plan, manage our local core services delivery and assist with the development of our core services, including working with local core funders. You will also be the responsible manager for the geographical location that you are assigned, ensuring local office needs and responsibilities are met. Our organisational aim is to meet client needs and future demand through developing and delivering sustainable quality advice services across Oxfordshire.

Working closely with the Core Services Manager and Director of Operations, you will lead the delivery of our core advice services in your local area, and act as the responsible manager for these geographical locations. This involves managing a multi-channel advice service, providing strong leadership to a local team, and ensuring the service is embedded in the community through effective stakeholder relationships. It includes the recruitment and management of volunteers, staff and Advice Session Supervisors to meet local demand for advice with a high quality and reliably staffed core service.

Job location: Witney ASM role: Witney (principally OX28 6DY and OX28 4YG) OR Thame ASM role: Thame (principally OX9 3HH)

Pay Rate: FTE £31,544.00 – £33,767.00 (full time is 37 hours)

Hours: Part time – Witney (29.6 hours per week) and Thame (14.8 hours per week).

Contract is: Permanent

To download the Recruitment Pack which includes the Job description and Person Specification, click here .

To apply, please visit the website here .