Vacancy and Referral Lead North

Salutem Limited; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care and education provider in the UK is seeking a Vacancy & Referral Lead to manage the complete referral process for their North Division. This role is crucial for promoting services to stakeholders while ensuring effective placements. The ideal candidate will have strong organisational and communication skills, be proactive, and have experience with CRM systems like Salesforce. With opportunities for personal and professional growth, this role is essential for achieving successful outcomes for the individuals supported.

Benefits

24/7 Employee Assistance

Free Online GP access

Health Cash Plan

Flexible pay with Wagestream

Gym discounts

Qualifications

• Experience with CRM systems, especially Salesforce, is desirable.
• Must have strong organisational and communication skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Manage the end-to-end vacancy and referral process for the North Division.
• Maintain accurate referral data on Salesforce and SharePoint.
• Monitor and report on referral conversions and occupancy trends.
• Respond professionally to enquiries and referrals.
• Promote services to commissioning authorities through various methods.
• Support service managers by coordinating assessments.

Skills

Strong organisational skills

Communication skills

Relationship building

Proactive approach

Attention to detail

CRM system experience

Tools

Salesforce

SharePoint

Job description

About The Company

Salutem Care and Education is a leading provider of care and support services across the UK. We deliver high-quality residential and supported living services for adults with complex needs, including learning disabilities, autism, mental health conditions, and physical disabilities. Our mission is to empower individuals to live fulfilling, independent lives by offering tailored support that meets their unique needs.

With a strong presence nationwide, we work closely with local authorities, commissioning bodies, and families to ensure the best possible outcomes for the people we support. Our team is passionate about innovation, continuous improvement, and creating environments where everyone can thrive.

About The Role

We are seeking a Vacancy & Referral Lead for our North Division to manage and refine the full vacancy and referral process. This pivotal role ensures effective placement of individuals into our services, driving occupancy and promoting our offerings to commissioners and stakeholders.

You will be the key point of contact for referrals, liaising with internal teams and external partners to ensure smooth processes from enquiry through to admission. Your work will directly contribute to the growth and success of our services in the North Division.

Key Responsibilities

• Manage the end-to-end vacancy and referral process for the North Division.
• Maintain accurate data on Salesforce and SharePoint, including referral pipelines and stakeholder contacts.
• Monitor and report on referral conversions and occupancy trends.
• Act as the first point of contact for enquiries and referrals, ensuring timely and professional responses.
• Promote Salutem services to commissioning authorities through meetings, marketing campaigns, and events.
• Support service managers with assessments and liaise with external referring parties.
• Collaborate with finance to ensure correct fees are agreed prior to placement.
• Provide ad-hoc reporting and support annual fee increase processes.
• Represent Salutem at conferences and events as required.

About You

• Strong organisational and communication skills.
• Ability to build and maintain relationships with internal teams and external stakeholders.
• Proactive, solutions-focused approach with attention to detail.
• Comfortable working independently and managing multiple priorities.
• Experience with CRM systems (e.g., Salesforce) and data reporting is desirable.
• Are a driver with access to own vehicle.

Our Core Values

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Why Choose Us?

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not convinced?

We have been recognised as a Top Employer 2025 in the United Kingdom.

We have been named as a Top 50 Inspiring Workplace Uk & Ireland.

We are a Disability confident committed company.

Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.