UX Researcher- JPM Personal Investments- Mid Level

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading financial services firm in the UK is searching for an experienced researcher to join their team. This role involves working with cross-functional teams to develop customer-led investment products and services. Candidates should have strong research skills and a Bachelor’s degree. Previous experience in financial services is a plus, and the role is vital to the firm's digital wealth management efforts.

Qualifications

• Experience with product/service development research methods.
• Ability to work with stakeholders and understand technical requirements.
• Strong problem-solving skills and adaptability.

Responsibilities

• Prioritise research opportunities in a fast-paced environment.
• Lead user research strategy and manage research activities.
• Conduct independent research on various product aspects.
• Communicate findings to the larger organisation.
• Support best practices in research methodologies.

Skills

Exploratory research methods

Evaluative research methods

Strong communication skills

Critical thinking

Interpersonal skills

Education

Bachelor's degree in HCI, Psychology, Sociology or related field

Job description

The research we conduct with our clients and the wider market is key to our success, past, present and future. We're growing the team and are now looking for another experienced researcher to join our team. In this role, you will be working alongside designers, product, content, marketers, commercial teams and engineers committed to creating customer-led products and services. You will play a critical role in creating useful, straightforward, and empowering products for our clients. You will work with stakeholders across different functions and have an impact at all stages of product development, from initial strategic scoping of the market through to design and delivery. You will explore user behaviours, needs, and motivations by conducting primary research such as interviews, surveys, diary studies, participatory workshops, and usability testing - as well as helping to develop rich understandings of client behavuour and feedback. This role will be focused on the J.P. Morgan Personal Investing business, in the UK. This covers a variety of different investment products and services.

Responsibilities

• Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
• Lead and advise on research plans, overall user research strategy and methods.
• Manage and conduct generative and evaluative research.
• Conduct independent research on multiple aspects of products and experiences.
• Refine our definition and understanding of the target audience for products, services & features.
• Understand and incorporate complex technical and business requirements into research projects.
• Advocate and provide guidance on how to use customer insights and data to inform decisions.
• Present and communicate user research and recommendations to the larger organisation.
• Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation.
• Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.
• Desire to be part of a fast-paced and intellectually curious research team who are working to scale up the UK's largest digital wealth manager.

Qualifications

• Experienced with a range of exploratory and evaluative research methods, ideally in product and/or service development.
• Experience in carefully considering working procedures and defining best practice.
• Passion for championing the customer in the development of a carefully crafted investment experience.
• Strong critical‑thinking and problem‑solving skills, as well as comfort working through ambiguity in situations where there is no single correct approach.
• Strong communication and interpersonal skills, with a developing capacity to convince and persuade high‑level stakeholders.
• Ability to bring research insights to life for a range of stakeholders who value different approaches.
• Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
• Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience.
• Experience in Financial Services, Banking or Investment is preferred, but not required, but you will need to immerse yourself in this world with passion and curiosity.
• J.P. Morgan Personal Investing is the UK's largest truly digital wealth manager, offering clarity and transparency to both seasoned and first‑time investors as they seek to achieve their financial goals.
• J.P. Morgan Personal Investing now manages over £8.5bn on behalf of over 250,000 clients who have sought the powerful combination of an easy‑to‑use, adaptable investment service and market‑leading human advice.
• J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers.