UX Programme Lead: Education & Adoption

Driver and Vehicle Standards Agency; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in the UK is seeking a User Experience Manager to oversee the User Services User Experience Programme. You will manage relationships, promote the use of IT services, and drive service improvements based on user feedback. This role offers strong line management and opportunities to develop your team. Additional benefits include a generous pension contribution and flexible working options.

Benefits

Employer pension contribution of 28.97%

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Experience in managing user experience programs.
• Strong ability to collaborate with stakeholders.
• Proven track record of service improvement initiatives.

Responsibilities

• Manage the User Services User Experience Programme.
• Promote user education and adoption of IT services.
• Lead the User Services Improvement Group and maintain the CSI Register.
• Analyze user feedback to drive service improvements.

Skills

Stakeholder management

User experience analysis

Communication skills

Team leadership

Job description

A government agency in the UK is seeking a User Experience Manager to oversee the User Services User Experience Programme. You will manage relationships, promote the use of IT services, and drive service improvements based on user feedback. This role offers strong line management and opportunities to develop your team. Additional benefits include a generous pension contribution and flexible working options.