UX Programme Lead: Education & Adoption

Driver and Vehicle Standards Agency; Leeds; On-site; GBP 45,000 - 67,000; Full time

Job summary

A government agency in the United Kingdom is seeking a User Experience Manager to oversee the User Services User Experience Programme. You will manage and facilitate improvements based on user feedback and lead initiatives for user education and adoption of IT services. This role emphasizes collaboration with internal teams and stakeholders while providing direct line management and coaching to team members. Flexible working options and generous leave benefits are offered.

Benefits

Employer pension contribution of 28.97%

25 days annual leave plus 8 bank holidays

Flexible working options

Responsibilities

• Manage the User Services User Experience Programme.
• Promote use and benefits of the knowledge base.
• Ensure Knowledge Base is kept up to date.
• Analyse user feedback for service improvements.
• Lead and manage the User Services User Experience Programme.

Job description

A government agency in the United Kingdom is seeking a User Experience Manager to oversee the User Services User Experience Programme. You will manage and facilitate improvements based on user feedback and lead initiatives for user education and adoption of IT services. This role emphasizes collaboration with internal teams and stakeholders while providing direct line management and coaching to team members. Flexible working options and generous leave benefits are offered.