UX Programme Lead: Education & Adoption

Driver and Vehicle Standards Agency; Greater Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Greater Manchester is seeking a User Experience Manager to lead the User Services User Experience Programme. The role involves managing user education, fostering user adoption of IT services, and ensuring continual service improvements by analyzing feedback. Candidates should have strong stakeholder management skills and a proven track record in managing user experience programs. Salary includes a generous pension contribution and flexible working options.

Benefits

Employer pension contribution of 28.97%

25 days annual leave, increasing with service

Flexible working options

Qualifications

• Proven ability to manage user experience programs.
• Strong stakeholder management skills.
• Experience in analyzing user feedback for service improvements.

Responsibilities

• Manage the User Services User Experience Programme.
• Promote the use of knowledge base tools with stakeholders.
• Lead the User Services Improvement Group.

Job description

A government agency in Greater Manchester is seeking a User Experience Manager to lead the User Services User Experience Programme. The role involves managing user education, fostering user adoption of IT services, and ensuring continual service improvements by analyzing feedback. Candidates should have strong stakeholder management skills and a proven track record in managing user experience programs. Salary includes a generous pension contribution and flexible working options.