UX Programme Lead: Education & Adoption

Driver and Vehicle Standards Agency; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Job summary

A governmental agency in Birmingham is seeking a User Experience Manager to lead the User Services User Experience Programme. This role requires strong stakeholder management and the ability to analyze user feedback to enhance service delivery. The position promotes user education and innovation in IT services, offering competitive benefits including a generous pension contribution and flexible working options.

Benefits

28.97% employer pension contribution

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Experience in managing user experience programs.
• Ability to analyze user feedback for service improvements.
• Effective communication and stakeholder engagement skills.

Responsibilities

• Promote benefits of the knowledge base to teams and users.
• Ensure Knowledge Base is updated for user experience improvement.
• Analyze feedback for continuous service improvements.

Skills

Stakeholder management

User experience analysis

Communication skills

Coaching and development

Collaboration

Job description

A governmental agency in Birmingham is seeking a User Experience Manager to lead the User Services User Experience Programme. This role requires strong stakeholder management and the ability to analyze user feedback to enhance service delivery. The position promotes user education and innovation in IT services, offering competitive benefits including a generous pension contribution and flexible working options.