UX Designer

Capita plc; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading outsourcing firm in the UK is seeking a User Experience (UX) Designer to enhance user interfaces by integrating client requirements and user needs. You will collaborate with cross-functional teams, create intuitive designs, and apply usability techniques. Ideal candidates will have experience with design tools and a strong understanding of user-centered design principles. Competitive benefits and a fixed-term contract until May 2026 are offered.

Benefits

23 days' holiday pro rata

Company matched pension

Paid maternity/adoption leave

Volunteering opportunities

Access to Employee Network Groups

Qualifications

• Experience with design techniques and tools.
• Understanding of design thinking and UCD principles.
• Motivated to work independently and in teams.

Responsibilities

• Deliver design solutions that meet user needs.
• Collaborate with designers, developers, and stakeholders.
• Plan user flows and information architecture.

Skills

Proven experience as a UX Designer

Knowledge of design tools like Figma, Axure, Sketch, or XD

Strong communication skills

Good practical knowledge of accessibility standards

Tools

Figma

Axure

Sketch

XD

Job description

Overview

We are looking for a User Experience (UX) Designer that applies a user-centered design methodology throughout the entire project lifecycle. You'll integrate the client's business requirements, customer/end-user needs, and technical capabilities to create a seamless user experience. With expertise in prototyping and wireframing, you will effectively incorporate usability best practices and techniques while collaborating with the project team, including developers, user researchers, and business analysts. Please note that this is a fixed term contract until 31st May 2026

What you'll be doing

• Deliver the most suitable design solutions which meet user needs, business needs and reflect known constraints.
• Collaborate with other designers, developers, business analysts and QA to arrive at the most suitable solution efficiently.
• Gather insights and data related to competitors and understand technical constraints and communicate key insights, and opportunities to your team and stakeholders.
• Iterate designs based on user research and user needs – uses prototyping tool and have experience of usability testing.
• Plan and facilitate collaborative stakeholder and/or customer workshops that support and drive the project forward.
• Plan and create user flows and information architecture (IA) that is intuitive for users to find their way around our software.
• Produce high quality deliverables that clearly communicate rationale in an easy to understand, compelling manner.
• Create prototypes at the most appropriate fidelity for their purpose.
• Create and maintain design systems / libraries to deliver consistency across platform
• Provide recommendations for iterations or improvements based on user research.
• Support user research activities
• Have experience using Miro as a collaborative tool and have experience working in an agile team

What we are looking for

• Proven experience as a UX Designer incl. working knowledge with design techniques and tools i.e. Figma, Axure, Sketch or XD and design systems
• Very good understanding of design thinking, UCD guiding principles and best practice.
• Desirable: Familiarity of GDS principles
• Able to design for user needs.
• Good practical knowledge of accessibility standards, implementation techniques and testing.
• Practical experience of applying IxD principles and laws, with experience of wireframing and design.
• Motivated and able to work proficiently independently and in a team environment
• Strong communication skills and can explain ideas and rationale to internal team members and external stakeholders.
• Experience of designing for desktop and software solutions.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

Check out our website www.capita.com for more information

What's in it for you?

• 23 days' holiday pro rata with the opportunity to buy extra leave
• company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation • Achieve together Everyone is valued

What we hope you'll do next

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [e-mail] and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.