UX Designer

Triad Group Plc; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading digital consultancy in the UK is seeking a UX Designer to support various client projects. You will engage in user research, design wireframes and prototypes, and collaborate with stakeholders to enhance user experiences. The ideal candidate has a strong portfolio of UX work and is familiar with user-centered design principles. Join us to make an impact in government and public sector projects.

Benefits

25 days of annual leave

Matched pension contributions

Private healthcare

Gym membership support

Perkbox membership

Cycle-to-work scheme

Qualifications

• Strong portfolio of successful UX work is essential.
• Experience with user-centered design processes.
• Willingness to achieve SC clearance.

Responsibilities

• Plan and conduct user research to identify user needs.
• Create wireframes and prototypes to test design options.
• Work with stakeholders to define success metrics for projects.
• Conduct usability testing and analyze results.

Skills

User research

Design and iteration

Prototyping

Usability testing

Accessibility and inclusion

Stakeholder collaboration

Agile working

Analytical thinking

Education

Degree or equivalent qualification

Tools

Figma

Adobe XD

Axure

Balsamiq

Research tools (Dovetail, Mural)

Google Analytics

Job description

UX Designer

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech’ or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you.

Helping law enforcement with secure intelligence systems that keep the UK safe

Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting

Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products

Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential.

Could you be Triad’s next “Rising Star of the Year?” Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”

Responsibilities

• User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
• Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
• Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
• Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs.
• Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options.
• Workshops: Initiate, plan and conduct workshops with stakeholders and users.
• Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
• Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
• Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2.
• Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully.
• Measuring success: Work with stakeholders to define success metrics so that services can continually iterate.
• Agile working: Work and collaborate across multi-disciplinary teams using agile methods.
• Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring.
• Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry.
• Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports.
• Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable).
• Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights.
• Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq.
• Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms.
• Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable).
• Comfortable working within Agile frameworks and collaborating across multidisciplinary teams.
• Experience working with Government Digital Service (GDS) standards and practices (desirable).
• A portfolio of UX work is available on request.

Qualifications & Certifications

• A degree or equivalent qualification related to the area you work in – Desirable.
• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Benefits

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5%).
• Private healthcare with Bupa.
• Gym membership support or Lakeshore Fitness access.
• Perkbox membership.
• Cycle-to-work scheme.

Our Selection Process

• After applying for the role, our in-house talent team will contact you to discuss Triad and the position.
• If shortlisted, you will be invited for:
  • An interview with our Head of UX, including a career review and cultural fit assessment.
  • A workshop and interview session with our principal consultants.
• We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.