UX & Content Designer — Customer Experience Secondment

Birmingham City Council; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government council in the UK is offering a secondment opportunity for individuals to join the Customer Experience Programme. This role focuses on transforming services to ensure customers are at the heart of decision-making processes. Candidates should be collaborative and committed to delivering positive customer outcomes while helping shape the future of service delivery. The position is part of a vital initiative aiming for efficient and consistent customer experiences in Birmingham.

Qualifications

• Collaborative and open-minded candidates needed.
• Commitment to delivering positive outcomes.
• Experience in customer service improvement.

Responsibilities

• Transforming services to enhance customer experience.
• Driving channel shift and efficiency in customer contact.
• Contributing to the Customer Experience Programme.

Job description

A local government council in the UK is offering a secondment opportunity for individuals to join the Customer Experience Programme. This role focuses on transforming services to ensure customers are at the heart of decision-making processes. Candidates should be collaborative and committed to delivering positive customer outcomes while helping shape the future of service delivery. The position is part of a vital initiative aiming for efficient and consistent customer experiences in Birmingham.