Utility Billing Aide

City of Mission Texas; Northampton; On-site; GBP 11,000 - 15,000; Full time

Job summary

City of Mission Texas is seeking an Utility Billing Aide to handle daily water payments, receipts, and customer inquiries. The role requires bilingual English/Spanish communication and accurate clerical work in a city department environment.

You will process payments, count money, balance deposits, and support billing clerks with routine office tasks while following city policies and safety procedures.

Qualifications

• High school diploma or GED required.
• Typing 45 wpm and good filing skills.
• Proficient with personal computer, typewriter, and general office equipment.
• Must be able to use a 10-key calculator by touch.
• Minimum two (2) years’ experience with office/clerical procedures.
• Minimum two (2) years’ cashiering experience.
• Must be able to communicate proficiently in the Spanish and English language.

Responsibilities

• Answer telephone with courteous, business voice and direct calls to destination.
• Process daily water payments and render receipts.
• Receive visitors and resolve inquiries or direct to appropriate destination.
• Maintain daily cashiering tasks and close out deposits.
• Create and balance bank deposits with daily cashier reports.
• Assist in updating customer records and service orders.

Skills

Cash handling

Bilingual English/Spanish

Public customer service

Typing 45 wpm

Clerical skills

Basic computer skills

Problem solving

Education

High school diploma or GED

2 years office/clerical experience

2 years cashiering experience

Tools

10-key calculator

Personal computer

Typewriter

Job description

Job Title: Utility Billing Aide

Classification: Non-Exempt

Department: Utility Billing & Collections

Supervisor: Utility Billing Manager

Effective: 03/10/2022

Category: Regular Full-Time

Status: Open

Salary: $12.88

Closing: Open Until Filled

Qualifications

I. Job Summary:

Individual is responsible for receiving daily water payments. Individual will need to work effectively with the general public to solve citizens’ concerns/inquiries in a timely manner. Individual will receive phone calls and visitors to the department, determine the nature of the business and direct phone calls or visitors to appropriate destination. Will perform routine clerical duties such cashiering and posting water payments in computer. The job has no supervisory responsibilities. Individual will perform other duties assigned by the supervisor/department head when needed.

II. EDUCATION & EXPERIENCE REQUIREMENTS:

• ? High school diploma or G.E.D. is required.
• ? Must be able to type 45 wpm and have good filing skills.
• ? Must be proficient in working with personal computer, typewriter, and general office equipment.
• ? Must be able to use a 10-key calculator by touch.
• ? Minimum two (2) years’ experience with office/clerical procedures.
• ? Must have a minimum of two (2) years’ experience in cashiering.
• ? Must be able to communicate proficiently in the Spanish and English language.

III. EMPLOYMENT REQUIREMENT:

• ? Applicant will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration.
• ? Applicant must take and pass a pre-employment drug, physical and preplacement screening administered by the City of Mission appointed physician at the City’s expense.
• ? Must have a current valid class “C” Driver License from the Texas Department of Public Safety with no more than two (2) moving traffic violations within the past two (2) years.

IV. SKILL ABILITY REQUIREMENT:

• ? Ability to count money by hand.
• ? Ability to follow a firm work schedule as directed by supervisor.
• ? Ability to compute, maintain and prepare complex records correctly, insuring confidentiality.
• ? Ability to deal with public relation issues and various types of citizen inquiries tactfully, courteously, and in a business matter.
• ? Ability to compute and record numbers correctly.
• ? Above average oral and written communication skills. Ability to communicate proficiently in English and Spanish.
• ? Ability to follow instructions orally or in written form and perform tasks with little or no supervision.
• ? Ability to analyze and interpret data.
• Job Title: Utility Billing Aide con’t - Page: 2
• ? Ability to establish and maintain effective working relationship with office staff, auxiliary departments, elected officials and the general public.
• ? Ability to perform work that is routine and detailed.
• ? Ability to perform a wide variety of different types of tasks without the variety itself causing a loss of efficiency.
• ? Ability to make decisions based on available data/criteria, laws and regulations, or city policy.
• ? Ability to handle special projects of diverse nature as assigned.
• ? Ability to read and interpret documents such as safety rules and city policy procedures.

V. ESSENTIAL JOB FUNCTIONS:

• ? Answer telephone with clear, courteous, and business voice, and directs the calls to the appropriate destination to expedite response.
• ? Responsible for processing daily incoming mail/documents and disburse accordingly, which includes retrieving incoming faxes via electronically.
• ? Receive visitors, answers questions and inquiries to resolve issues at hand or directs to appropriate destination.
• ? Individual is responsible for receiving daily water payments.
• ? Receive water bills, stamps customer portion, renders receipt and change, if any.
• ? Responsible for contacting new customers and disconnect accounts.
• ? Process delinquent accounts.
• ? Receives new orders for installation, discontinuance, or change in service.
• ? Receives new connection forms, determines charges for service, collects deposits, prepares change of address records, and issues discontinuance orders by computer and/or communication applications.
• ? May receive complaints concerning billing or notification of water failure and will refer them to the designated department.
• ? Counts monies at the end of the work day, prepares bank deposit and balances deposit with daily cashier report.
• ? Sorts and files letters and other documentation.
• ? Create bank drafts.
• ? Account data entry.
• ? Maintain an accurate log of daily visitors and incoming calls received.
• ? Must be able to tactfully keep loiterers away from city property.
• ? Perform all job functions with special attention placed on good public relations, safety, and proper office procedures in compliance with city policies.
• ? Prepares letters and packages for processing utilizing postage meter machine for mailing.
• ? Assist with check accounts for bad debt and send letters to customers.
• ? Assist in running end of day reports.
• ? Process outgoing mail or night drop as needed.
• ? Relieve cashiers as needed.
• ? Assist meter readers with reader books, and rechecks to maintain accurate information.
• ? Create meter service orders and applicable work orders.
• ? Assist Billing Clerk in keying in meter reads for Cycle I, II, and III.

VI. NON-ESSENTIAL JOB FUNCTIONS:

• ? Attend special events when necessary.

VII. EQUIPMENT/MATERIALS:

• General office and safety equipment/materials to include but not limited to the following:
• ? Personnel Computer
• ? Copier, Printer, Scanner, Fax
• ? Stapler, Hole Puncher, Pens, Pencils, Highlighters
• ? Telephone
• ? Various software applications
• ? Personnel Policy Manual

VIII. WORK ENVIRONMENT:

Exposure to the following environmental conditions are required for this job.

IX. MANUAL DEXTERITY:

Both fine and gross hand manipulation are required to perform essential job functions. Gross hand manipulation is utilized to grip a series of files and reposition a keyboard to different computer stations and transport binders, books, storage boxes, chairs, and boxes of paper to storage or printing areas. Fine finger dexterity is required to hand write notes, fill out forms, type reports, letters, and memos, input data in computer, and document information needed for day to day tasks.