user support technician

TCP Simple Technologies Inc; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company is looking for a User Support Technician for an on-site position in Surrey, BC. The role requires responding to user issues, providing training, and maintaining performance logs for technical support. Candidates should have experience in user support and be legally authorized to work in Canada. This is a permanent full-time role with a competitive salary of $39.00 per hour, with 30 to 40 hours of work per week.

Qualifications

• Experience working in user support for 7 months to less than 1 year.
• Experience in providing technical assistance and customer service.
• Ability to consult technical manuals to implement solutions.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Provide advice and training to users in response to difficulties.
• Maintain a log of problems and solutions for other analysts.
• Set up equipment for employee use and ensure proper installation.

Education

College/CEGEP

Job description

Job details

Job title: user support technician

Employer: TCP Simple Technologies Inc

Location: Surrey, BC

On site: Work must be completed at the physical location. There is no option to work remotely.

Overview

• Education: College/CEGEP
• Experience: 7 months to less than 1 year
• Languages: English

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Qualifications / Who can apply

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Employment details

• Salary: $39.00 hourly / 30 to 40 hours per week
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Location: Surrey, BC
• Work location: On site
• Vacancies: 1
• Source: Job Bank #3466851

Advertised until

2026-01-07

Important notices: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity. This Job Bank posting is intended for job seekers in Canada.