User Researcher (GDS)

IBM; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology consultancy in the UK is seeking an Experience Consultant specializing in research to conduct user research, collaborate with various teams, and translate insights into actionable outcomes. The ideal candidate should possess a Bachelor's degree in Psychology or a related field along with user research experience. This role offers opportunities for growth and a comprehensive benefits package including training, promotion prospects, and work-life balance initiatives.

Benefits

Training opportunities

Regular promotion opportunities

Diversity & Inclusion initiatives

Flexible working approaches

25 days holiday plus public holidays

Qualifications

• 1-2 years experience in user research, preferably within the public sector.
• Proven experience with user-centered design methodologies.
• Strong analytical skills to interpret research findings.

Responsibilities

• Conduct user research using qualitative and quantitative methods.
• Collaborate with cross-functional teams for design decisions.
• Design and maintain user personas and journey maps.

Skills

User-centered design methodologies

Analytical skills

Communication skills

Research tools

Education

Bachelor's degree in Psychology, HCI, or Cognitive Science

Advanced degree preferred

Tools

A/B testing

Card sorting

Contextual inquiry

Job description

Experience Consultant – Research

An Experience Consultant specializing in Research is responsible for conducting a range of methodologies to gather customer insights for creating engaging and interactive digital experiences, including web, mobile, and other digital platforms. These techniques may encompass ethnographic research, generative research, quantitative research, workshops, secondary research, surveys, focus groups, social listening, prototyping, usability, and accessibility testing. The role requires interpreting and analysing research data, extracting valuable insights, and applying analytical skills and technical or statistical backgrounds to uncover user needs and behaviours.

Responsibilities

• Conduct user research using both qualitative and quantitative methods including interviews, surveys, usability testing, and analytics analysis.
• Employ user-centered design methodologies to inform design decisions, focusing on empathy, iterative design, and evidence-based practices.
• Develop and implement strategies to identify and document user needs, pain points, and expectations.
• Design and maintain user personas, user journey maps, and experience trackers to visualize and communicate user insights effectively.
• Collaborate with cross-functional teams, including designers, developers, product managers, and stakeholders, to ensure user needs are considered at all stages of the development process.
• Conduct heuristic evaluations and cognitive walkthroughs to improve interface design and user flow.
• Stay abreast of emerging trends and best practices in user research and user-centered.

Qualifications

• Bachelor's degree in a relevant field such as Psychology, Human-Computer Interaction, or Cognitive Science. An advanced degree is preferred.
• 1-2 years experience in user research, preferably within the public sector.
• Proven experience with user-centered design methodologies and their application in a professional setting.
• Strong analytical skills to interpret research findings and translate them into actionable insights.
• Excellent communication and presentation skills to effectively share findings with diverse audiences.
• Proficiency with research tools and techniques such as A/B testing, card sorting, and contextual inquiry.
• This role requires a candidate who is passionate about understanding human behaviour and how to leverage those insights to create meaningful, effective, and accessible digital solutions for the public sector. If you're a detail-oriented, empathetic, and analytically skilled professional looking to make a significant impact on public services through user research, we encourage you.

Equal Opportunities

As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.

About IBM CIC

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Benefits & Development

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.