User Researcher - DV Cleared

Kerv; Warwick; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private healthcare

Company pension

Real flexibility

Hybrid work model

Job summary

Kerv Digital is seeking a UX Researcher to join the UX team. Hybrid role blending home-based work with site visits to our offices in London, Nottingham and Longbridge. You will lead qualitative research to understand user needs, conduct usability tests, and collaborate with cross‑functional teams to shape product experiences.

Active DV Clearance is a mandatory requirement for this role. We value inclusive research, clear storytelling of findings, and the ability to influence design decisions

Qualifications

• Qualitative research methods including user requirements gathering and early-stage concept testing.
• Experience with GOV.UK service standards and assessment processes.
• Strong research facilitation and excellent presentation skills.
• Ability to balance project constraints and advocate for needed research.
• Translate research data into clear findings and involve colleagues in analysis.
• Conduct inclusive research to include all kinds of users for accessible services.

Responsibilities

• Define and drive design research for client products and services.
• Conduct usability testing and reveal user needs.
• Present findings orally and in writing to cross-functional teams.
• Translate research data into actionable insights to inform decisions.
• Collaborate in an open, iterative multidisciplinary team.
• Advocate for accessible services and inclusive design.

Skills

Qualitative research

GOV.UK services

Facilitation skills

Communication

Inclusive research

Team collaboration

DV Clearance

Job description

UX Researcher

Active DV Clearance is a mandatory requirement for this role

Salary: competitive depending upon experience + benefits

Location: Hybrid (home-based & working with Kerv Digital office/customer site visits as required) Office locations – Longbridge, London & Nottingham

ABOUT KERV

At Kerv we harness the power of technology for the good of our people, our customers, our society and our planet. Technology is the enabler; impact is how we judge success.

As a certified B Corp and Great Place To Work, we care deeply about how we show up for our people, our customers and the world around us. These aren’t badges for us, they reflect how we work every day and the standards we hold ourselves to.

With more than 900 specialists and over 1,600 technical certifications, we are bringing together expertise across cloud, AI, compliance, data, customer experience and business applications. Working as one connected team, we solve complex challenges and stay accountable from strategy through to delivery, adoption and ongoing improvement.

We help organisations build secure, well governed foundations, leverage more from their technology and unlock new opportunities through innovation and AI. Our focus is on making technology work in the real world and delivering lasting value.

THE ROLE

You’ll be part of the User Experience (UX) team in Kerv Digital.

At Kerv Digital, we help organisations unlock the power of technology to transform how they work, engage customers and drive business value. We combine deep expertise across Microsoft Business Applications, Power Platform, AI, DevOps, Data and cloud technologies. With a strong focus on outcomes and real‑world value, we make digital transformation feel tangible, purposeful and fast‑moving.

You will be pivotal in helping define and drive the design and development of our clients’ products and services. You will reveal what users need by conducting research, working with cross‑functional teams, and performing usability testing. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating research data from a range of sources, and helping the User Experience (UX) team better understand what would make a user’s experience more intuitive, inclusive, and seamless.

Required Experience:

• Good knowledge of qualitative research methods including user requirements gathering and early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood

• Working on and collecting research findings to support the design of GOV.UK services leading to successful service assessments. As minimum, you are aware of and experience of working on projects that follow the GOV.UK GDS service standards and assessment process

• Engaging research facilitation skills and techniques, an effective communicator with excellent presentational skills

• Pragmatic, able to recognise and be sympathetic to project constraints, knowing when it’s right to stand their ground on what research is needed, and when to flex

• Turn research data into clear findings that inform decisions and know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions

• Conduct inclusive research to include all kinds of users in appropriate research activities to help teams deliver accessible services

• You can work in an open, iterative, and collaborative way in a multidisciplinary team

• Active DV Clearance is a mandatory requirement for this role

Desirable Experience:

• Experience of introducing user research to an organisation

• An understanding of user-centred design practices

We’re also looking for people that fit how we work, which is something like;

• happiest working under their own direction, but fully supported when needed

• ability to work flexibly to deliver on‑time to tight timescales

• Affable, credible and can communicate effectively with customers and colleagues

• Good team player capable of delivering results in less than perfect circumstances

• An obvious attention to detail, we want you to obsess about the little things

• Lifelong learner: proactively seeking opportunities to broaden and deepen knowledge and skills

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:

Real Flexibility – A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not‑for‑profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include excellent professional development support including frequent in‑house training for tech. you can’t get trained on anywhere else, private healthcare, company pension and, well stocked cupboards with tasty goodies (we’re a food first company too).

Recognition & Growth – Recognized as a ‘Great Place to Work’ in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

OUR VALUES

At Kerv, we’re building something special and building it to last. Our values shape how we work, how we treat each other and how we deliver for our customers:

• Think Customer First – we put our customers at the heart of every decision

• Team is Everything – we collaborate, support each other, and win together

• Spread Good Vibes – we bring positivity, energy and respect into everything we do

• Build Future – we look ahead, innovate and create lasting impact

• Do the Right Thing – we act with integrity and always do what’s fair and honest

We’re looking for people who bring these values to life in how they work every day. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Equal opportunity statement

We welcome applications from all qualified individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, gender, sexual orientation or any other characteristic protected by applicable law.

Kerv encourages applications from people of all backgrounds, experiences and perspectives. Our recruitment decisions are based solely on skills, experience, qualifications and business needs, and we provide reasonable accommodations throughout the recruitment process where required.

You will live the Kerv values…

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.