User Researcher

JR United Kingdom; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services consultancy in Worcester is seeking experienced User Researchers to join a high-performing team focused on creating user-centred services in the public sector. This role requires a minimum of 5 years in consulting and involves leading research projects, engaging with users, and providing insights to enhance user experience. The role includes a company share scheme, bonus, and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector with management experience for Lead Consultant role.

Responsibilities

• Lead client engagement projects effectively.
• Identify research needs and select appropriate methods.
• Develop and present comprehensive research plans.
• Engage with users through various research techniques.
• Analyze findings to generate actionable recommendations.
• Document findings using user stories and journey mapping.

Skills

User research methodologies

Stakeholder engagement

Analytical skills

Presentation skills

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead role in client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identifying research needs and selecting the most appropriate research methods for each project
• Developing, documenting, and presenting comprehensive research plans outlining study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyzing research findings and data to generate valuable insights and actionable recommendations
• Synthesizing and documenting findings using tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!