User Researcher

JR United Kingdom; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy in the UK is seeking experienced User Researchers to join a high-performing team in creating user-centered services for the public sector. The role involves leading client engagements, identifying research needs, and analyzing findings to drive impactful insights. Candidates should have significant experience in consulting or the public sector, with a passion for crafting meaningful user experiences.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience in mentoring juniors and leading client engagements.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select suitable research methods.
• Develop and document comprehensive research plans.
• Engage with users through various research techniques.
• Analyze findings to provide actionable insights.
• Synthesize findings using tools like user stories.

Skills

User-Centered Design

Research Methods

Data Analysis

Stakeholder Engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project
• Develop, document, and present comprehensive research plans outlining study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyse research findings and data to generate valuable insights and actionable recommendations
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!