User Researcher

TXP; Wallsend; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading public sector consultancy is seeking a User Researcher for a 3-month rolling contract with hybrid working. The ideal candidate will have a strong user research background, with experience in public sector projects. Responsibilities include planning and conducting research, delivering insights, and collaborating with multidisciplinary teams to ensure user needs are at the forefront of service delivery.

Qualifications

• Strong background in user research, preferably within public sector.
• Experience delivering projects in government environments.
• Ability to influence decision-making based on research findings.

Responsibilities

• Plan, design, and conduct user research.
• Work closely with multidisciplinary teams.
• Champion user needs in service design.
• Develop actionable insights for product development.
• Present findings to stakeholders.

Skills

User research

Qualitative methods

Quantitative methods

Stakeholder engagement

Job description

We are currently seeking a User Researcher to work with our public sector client

3 months rolling contracts

(Apply online only) inside IR35

Location: Newcastle - hybrid working

The ideal candidate will possess a strong background in user research, with demonstrable experience delivering projects within public sector or government environments

• Plan, design, and conduct user research using a range of qualitative and quantitative methods.
• Work closely with multidisciplinary teams to embed user‑centred design practices.
• Champion user needs and ensure they are central to service design and delivery.
• Develop research plans and deliver actionable insights to inform product and service development.
• Present findings to stakeholders and influence decision‑making.
• Ensure research activities align with GDS guidelines and contribute to service assessments.
• Maintain research documentation and contribute to the continuous improvement of research practices.