User Researcher

JR United Kingdom; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy is looking for experienced User Researchers to join their dynamic team in Swindon. The role requires a strong background in user research methodologies, leading projects, and mentoring junior staff. Candidates should possess at least 5 years of experience for the Senior position and 8 years for the Lead position. This role offers a share scheme, bonus, and pension as part of the package.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience leading user research projects and mentoring juniors.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate research methods.
• Develop, document, and present research plans.

Skills

User research methodologies

Data analysis

Stakeholder engagement

Tools

User stories

Journey maps

Storyboards

Job description

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A digital services consultancy is seeking experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (line managing a UR team, contributing to growth, and leading client projects)

Key Responsibilities of the User Researcher:

• Lead end-client engagement projects
• Identify research needs and select appropriate research methods
• Develop, document, and present research plans with goals and methodologies
• Engage with users via interviews, workshops, and ethnography to gather insights
• Analyze data to generate insights and actionable recommendations
• Synthesize findings using tools like user stories, journey maps, and storyboards

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about creating user-centred experiences and making an impact, we’d love to hear from you!