User Researcher

JR United Kingdom; Stevenage; On-site; GBP 40,000 - 70,000; Full time

Job summary

A digital services consultancy in the UK is seeking experienced User Researchers to join their team. The roles include Senior Consultant and Lead Consultant, each requiring years of experience in consulting or the public sector. Key responsibilities involve leading client engagement projects, developing research plans, and gathering user insights to enhance services within the public sector. This consultancy offers a competitive package including share scheme and bonuses.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant.
• Minimum of 8 years in consulting or public sector for Lead Consultant.
• Experience in mentoring and leading teams.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select research methods.
• Develop and present comprehensive research plans.
• Engage with users through interviews and workshops.
• Analyze research findings to generate insights.
• Synthesize findings using tools like user stories.

Skills

User-centered design

Research methodologies

Data analysis

Stakeholder engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or the public sector (ideally mentoring juniors and taking the lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or the public sector (directly line managing a UR team, contributing to growth and expansion, while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

1. Taking lead on end-client engagement projects
2. Identify research needs and select the best research methods for each project
3. Develop, document, and present comprehensive research plans outlining study goals and methodologies
4. Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
5. Analyse research findings and data to generate valuable insights and actionable recommendations
6. Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!