User Researcher

JR United Kingdom; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services consultancy in Shrewsbury is seeking experienced User Researchers to join its multi-disciplinary team focused on user-centered services within the public sector. Candidates should possess 5+ years in consulting or public sector, along with a passion for crafting impactful user experiences. This role includes leading client engagements, identifying research needs, and analyzing findings to make impactful recommendations.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or the public sector for Senior Consultant role.
• Minimum of 8 years in consulting or the public sector for Lead Consultant role.
• Experience in mentoring juniors and leading client engagements.

Responsibilities

• Leading end-client engagement projects.
• Identifying research needs and selecting appropriate research methods.
• Developing and presenting comprehensive research plans.

Skills

User-centered design

Research methodologies

Data analysis

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or the public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or the public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Leading end-client engagement projects
• Identifying research needs and selecting appropriate research methods for each project
• Developing, documenting, and presenting comprehensive research plans outlining study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to gather meaningful insights
• Analyzing research findings and data to generate valuable insights and actionable recommendations
• Synthesizing and documenting findings using tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!