User Researcher

JR United Kingdom; Reading; On-site; GBP 40,000 - 65,000; Full time

Job summary

A digital services consultancy is seeking User Researchers to join their team in Reading. Candidates should have experience leading client engagements and mentoring team members. The ideal candidate is passionate about user-centric design and has extensive experience in research methods. The position offers a package including company bonuses and a share scheme, making it a great opportunity for those looking to make an impact in the public sector.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience in mentoring juniors and leading client engagements.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and methods.
• Develop and present research plans.
• Engage with users for insights.
• Analyze findings for recommendations.
• Document findings with user stories.

Skills

User research methodologies

Interviewing

Data analysis

Journey mapping

Job description

Social network you want to login/join with:

A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or the public sector (ideally mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or the public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project
• Develop, document, and present comprehensive research plans outlining study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyse research findings and data to generate valuable insights and actionable recommendations
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!