User Researcher

JR United Kingdom; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join a high-performing team in the public sector. The roles include Senior Consultant and Lead Consultant, focusing on user-centered research methods to create impactful services. Candidates should have extensive experience in consulting and public sector, with responsibilities including leading engagements and mentoring juniors.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience in mentoring juniors and leading client engagements.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select methods.
• Develop and present research plans.
• Engage with users through various research techniques.
• Analyse findings to generate insights.
• Document findings using user stories and journey mapping.

Skills

User research methodologies

Qualitative and quantitative analysis

User engagement and interviewing

Job description

Social network you want to login/join with:

A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project.
• Develop, document, and present comprehensive research plans outlining study goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights.
• Analyse research findings and data to generate valuable insights and actionable recommendations.
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience.

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!