User Researcher

JR United Kingdom; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join their team in Peterborough. The role involves leading client engagements, identifying research needs, and synthesizing findings into actionable insights. Candidates must have a minimum of 5 years in consulting or the public sector, with senior roles requiring at least 8 years and team management experience. The position offers a share scheme, company bonus, and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years experience in consulting or public sector.
• Experience in mentoring juniors and leading client engagements.
• Minimum of 8 years for Lead Consultant role, managing a UR team.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate methods.
• Develop and present research plans.
• Engage with users through interviews and workshops.
• Analyze research data to generate insights.
• Synthesize findings with user stories and journey maps.

Skills

User-centred design

Research methods

Data analysis

Stakeholder engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth and taking a lead on client projects)

Key Responsibilities of the User Researcher:

• Leading end-client engagement projects
• Identifying research needs and selecting appropriate research methods
• Developing, documenting, and presenting research plans with goals and methodologies
• Engaging with users through interviews, workshops, and ethnography to gather insights
• Analyzing research data to generate insights and recommendations
• Synthesizing findings with tools like user stories, journey maps, and storyboards

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about creating user-centred experiences and eager to make an impact, we’d love to hear from you!