User Researcher

JR United Kingdom; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy is seeking an experienced User Researcher to join their team in Northampton, focusing on impactful, user-centred services in the public sector. The ideal candidate will have a minimum of 5 years' experience in consulting and will lead research projects, engaging with users to gather insights and making actionable recommendations. The role comes with a comprehensive package including company shares and bonuses.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector experience.
• Demonstrable experience in user research for digital services.
• Strong communication skills for presenting findings.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select methodologies.
• Analyse research findings to generate insights.

Skills

User research methodologies

Data analysis

Stakeholder engagement

Qualitative research techniques

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project
• Develop, document, and present comprehensive research plans outlining study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyse research findings and data to generate valuable insights and actionable recommendations
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!