User Researcher

Randstad Digital; Newcastle upon Tyne; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading digital consultancy in Newcastle is seeking a User Researcher to lead research activities and enhance user experiences. Responsibilities include conducting user interviews, analysing interactions, and collaborating with cross-functional teams. The ideal candidate has experience in UX research tools, a strong background in qualitative and quantitative methods, and excellent communication skills. This role offers a hybrid working model and a supportive environment focused on innovation and development.

Benefits

Hybrid working model

Professional development opportunities

Supportive and collaborative environment

Qualifications

• Proven experience as a User Researcher or similar role in UX or product design.
• Advanced proficiency in User Experience Research tools and techniques.
• Strong background in both qualitative and quantitative research methods.
• Excellent communication and presentation skills, translating insights into clear recommendations.
• Experience collaborating in multi-disciplinary teams within an agile environment.

Responsibilities

• Conduct user interviews and usability testing to gather insights.
• Create user personas, journey maps, and visualisation artefacts.
• Collaborate closely with cross-functional teams.
• Present research findings to stakeholders.
• Stay up to date on UX trends and best practices.

Skills

User Experience Research tools and techniques

Qualitative research methods

Quantitative research methods

Communication and presentation skills

Responsive and adaptive design principles

Multi-disciplinary team collaboration

Tools

UserZoom

Dovetail

Figma

Miro

Maze

Job description

Overview

User Researcher - BPSS Clearance Required

Location: Newcastle, UK

Work Pattern: Hybrid – 3 days in office / 2 days remote

Clearance: BPSS required

Employment Type: Contract

About the Role

We are seeking a motivated and analytical User Researcher to join our growing team in Newcastle. In this role, you will be at the forefront of understanding user needs, behaviours, and pain points to help design and deliver outstanding user experiences.

As a User Researcher, you will work independently, taking ownership of research activities from planning to delivery. You’ll act as a subject matter expert within your team, collaborating with designers, developers, and product managers to ensure our solutions are user-focused and data-driven.

This is a fantastic opportunity for someone passionate about research-led design who thrives in a collaborative, agile environment.

Responsibilities

• Conduct user interviews, usability testing, and other research methods to gather insights and feedback.
• Analyse how users perform tasks to identify opportunities for improved experiences.
• Create and maintain user personas, journey maps, and other artefacts that visualise user experiences.
• Collaborate closely with cross-functional teams to ensure alignment between user needs and design outcomes.
• Present research findings and design concepts or prototypes to stakeholders for review and decision-making.
• Actively participate in team discussions and provide innovative solutions to design or usability challenges.
• Stay up to date on UX trends, research methodologies, and best practices to continuously improve the user experience.

About You

You’re an experienced and curious researcher who enjoys solving problems through evidence and insight. You’re comfortable taking the lead on projects, working both independently and collaboratively, and communicating clearly with technical and non-technical audiences alike.

Essential Skills & Experience

• Proven experience as a User Researcher or similar role in UX or product design.
• Advanced proficiency in User Experience Research tools and techniques.
• Strong background in both qualitative and quantitative research methods.
• Solid understanding of responsive and adaptive design principles.
• Excellent communication and presentation skills – able to translate insights into clear recommendations.
• Experience collaborating in multi-disciplinary teams within an agile or iterative environment.
• Eligibility to obtain or hold BPSS clearance.

Desirable Skills

• Experience working within the public sector, digital government, or regulated industries.
• Familiarity with accessibility and inclusive design (WCAG 2.1).
• Proficiency with tools such as UserZoom, Dovetail, Figma, Miro, Maze, or similar platforms.

What We Offer

• Hybrid working model – flexibility with 3 days in our Newcastle office.
• Opportunity to work on projects that make a real difference to users.
• A supportive, collaborative environment focused on innovation and learning.
• Professional development and continuous learning opportunities in UX research and design.

How to Apply

If you’re passionate about understanding people and shaping exceptional digital experiences, we’d love to hear from you.

Please apply with your CV and a brief summary of your relevant experience.