User Researcher

JR United Kingdom; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy is looking for experienced User Researchers to join their team in Milton Keynes. You will lead user research initiatives, engage with users, and synthesize findings to shape impactful solutions within the public sector. Ideal candidates will have significant consulting experience and a passion for user-centered design. The role offers a comprehensive package including a share scheme and a company bonus.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience mentoring juniors and managing teams.

Responsibilities

• Lead end-client engagement projects.
• Identify and select appropriate research methods.
• Develop and present research plans.
• Engage users through various research methods.
• Analyze data to generate actionable insights.
• Document findings using user stories and journey mapping.

Skills

User research methodologies

Stakeholder engagement

Data analysis

Presentation skills

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or the public sector (ideally mentoring juniors and taking the lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or the public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking the lead on end-client engagement projects
• Identifying research needs and selecting the best research methods for each project
• Developing, documenting, and presenting comprehensive research plans outlining study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyzing research findings and data to generate valuable insights and actionable recommendations
• Synthesizing and documenting findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!