User Researcher

JR United Kingdom; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join their team in Manchester. The role involves leading user research projects to create impactful, user-centered services within the public sector. Ideal candidates will have a strong background in consulting, with 5-8 years of experience, and will engage directly with users to derive actionable insights.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or the public sector for the Senior Consultant role.
• Minimum of 8 years with team management experience for the Lead Consultant role.
• Experience in conducting user research through various methods.

Responsibilities

• Taking the lead on end-client engagement projects.
• Identifying research needs and selecting the best research methods for each project.
• Developing, documenting, and presenting comprehensive research plans.

Skills

User-Centered Design

Research Methods

Stakeholder Engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or the public sector (ideally mentoring juniors and taking the lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or the public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead position with client projects)

Key Responsibilities of the User Researcher:

1. Taking the lead on end-client engagement projects
2. Identifying research needs and selecting the best research methods for each project
3. Developing, documenting, and presenting comprehensive research plans outlining study goals and methodologies
4. Engaging with users through interviews, workshops, and ethnographic research to build meaningful insights
5. Analyzing research findings and data to generate valuable insights and actionable recommendations
6. Synthesizing and documenting findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!