User Researcher

JR United Kingdom; Maidstone; On-site; GBP 45,000 - 65,000; Full time

Job summary

A digital services consultancy in Maidstone is seeking an experienced User Researcher to join their team. You will lead client engagement projects and identify research needs. Ideal candidates will have a minimum of 5 years of experience in consulting or the public sector, including mentoring roles. This position offers an opportunity to shape user-centered services within the public sector, and includes a competitive package and benefits.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector.
• Experience mentoring juniors and leading client engagements.
• Knowledge of user research methods.

Responsibilities

• Leading end-client engagement projects.
• Identifying research needs and methods for projects.
• Developing comprehensive research plans.
• Engaging users through interviews and workshops.
• Analyzing research data for actionable insights.

Skills

User-centered design

Research methodologies

Data analysis

Stakeholder engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (line managing a UR team, contributing to growth and expansion, and leading client projects)

Key Responsibilities of the User Researcher:

• Leading end-client engagement projects
• Identifying research needs and selecting appropriate research methods for each project
• Developing, documenting, and presenting comprehensive research plans with study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to generate insights
• Analyzing research data to produce valuable insights and actionable recommendations
• Synthesizing and documenting findings using tools like user stories, journey mapping, and storyboarding to illustrate the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!